Avaya Telephone Systems
Avaya Telephone Systems
Avaya IP Office Telephone Systems
Avaya IP 500 Telephone System
Avaya IP 412 Office Telephone System
Avaya IP 406 Telephone System
Avaya IP Office SOE Telephone System
Avaya One-X Telephone System
Avaya Multivantage Express System
Avaya Communications Manager
Avaya Argent
Avaya Index
Avaya Definity
Avaya IP Office Overview
Avaya IP Office telephone system delivers a comprehensive set of features and a solid set of business benefits. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
- The IP Office - Small Office Edition supports a maximum of 28 telephones;
- the IP406 supports a maximum of 190 telephones;
- the IP412 supports a maximum of 360 telephones;
- the IP Office 500 system supports 270 telephones.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application), to name a few. Additionally, the ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can also be enhanced through simple licensing and to support IP softphones.
Additional applications, such as synchronizing voice mail messages in Microsoft Exchange e-mail InBox for easy message management; scheduling conferences, uploading documents for real-time viewing, and managing audio privileges for conference calls; and agent reporting and PC wallboards for call center environments can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.
Business Benefits
- Total voice and data communication solution for small and mid-sized businesses.
- Functions as a traditional phone system or an IP Telephony Server.
- Supports both single locations and multi-site networks.
- Call center and voice messaging capabilities are built-in.
- Scalable as business needs grow.
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