Office Telephone Systems



Office Phone Systems

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Avaya IP500 Phone System

This Product Free trial available
Leasing available
Demo available
Bundle available

The Avaya IP 500 telephone system is base unit of the Avaya IP Office family, and is our most popular Avaya system. A phone system specifically designed for small business, the beauty of the Avaya IP 500 is that when the business is small, the IP 500 is a very affordable small office telephone system, but when the business grows, additional licences can be purchased to enable more features. This makes the IP500 base cost lower than other telephone systems, which is why it is our small business telephone system of choice.

As of start 2012, Avaya IP Office comes in four editions: IP Office Basic Edition, IP Office Essential Edition, IP Office Preferred Edition and IP Office Advanced Edition.

IP Office Basic Edition

IP Office Basic Edition is the lowest level package for Avaya's IP Office system, incorporating voice messaging and basic auto attendant.

IP Office Essential Edition

IP Office Essential Edition is the entry level IP package for Avaya's IP Office system, incorporating voice messaging, basic auto attendant and mobility features for all users

IP Office Preferred Edition

IP Office Preferred Edition is our most commonly requested package, adding conferencing, call routing, call recording & flexible programming.

IP Office Advanced Edition

With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) are completely streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voicemail message.

With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer.

Avaya IP Office Phone System Overview

Each Avaya IP Office IP 500 phone system base unit supports 8 expansion modules providing a combination of up to 384 analog, digital, and IP telephones, with capacity for 16 analogue trunks or 8 digital trunks. Optionally, SIP trunks are also supported. Additional analog trunks can be achieved by using expansion modules. Optional support for up to 128 voice compression channels is available. Extra telephony software is easily added which includes:

Avaya IP 500 - Related Pages

Avaya IP 500 - Related IP Office Downloads

IP Office overview
IP Office review
The IP Office contact store
IP Office & customer management
IP Office & desktop communication
IP Office & unified communications
Avaya IP vs. VoIP guide
Avaya contact centre guide
Avaya unified communications guide
Enabling workforce mobility
Click image for a close-up view

Avaya IP 500 Gallery

Avaya IP500 Phone System Standard Edition scales up to 32 users and the professional edition up to 272.
Avaya IP Office Crowned ‘Best Buy’ in What to Buy for Business 2009 Telephone System Awards
System includes free voicemail, handling up to four simultaneous calls
Free 64 party conference calling, eliminating the need to pay for expensive conference calls through BT or other suppliers
If integrated with a CRM such as ACT! or SAP, the system pops up a screen on your computer to enable you to identify callers and record customer contacts

The Avaya IP500 system comes with a range of handset & wireless options, suitable for office, medical, hospitality, retail & factory environments
Avaya Phone Manager Lite is also included for free, an application on your PC that makes managing your telephony more efficient
With its point and click wizard interface, the ease of administration makes IP Office IP 500 a favourite of IT admins
The standard 5420 handset, showing the easy-access buttonset for voicemail, transfer etc
IP500 is compatible with a wide variety of call logging and call recording packages, all of which satisfy the legal requirements for encryption and privacy

Avaya IP500 Reviews

What to Buy for Business 2009

Avaya IP Office Crowned "Best Buy" in What to Buy for Business 2009 Telephone System Awards. SMB solution awarded gold star on basis of quality, feature abundance, ease of use, and value for money


... very impressed by the rich array of features in the Avaya IP Office solution. In terms of complexity and price, the Avaya system is also a good fit for growing companies that want one of the most advanced systems out there.


... We were impressed with Avaya's IP Office -- It is completely modular, the pricing is on the ball (cheaper than ShoreTel's ShoreGear-120) and it scales extremely well. This system is perfect for any small business looking for enterprise-grade functionality without having to fork out big business dollars.


Avaya IP Office not only delivers the most features, such as powerful integrated messaging and conferencing that enhance productivity and mobility, but it leads the market when it comes to offering the best variety of phones, including wireless and pc-based phone capabilities

Avaya IP500 Case Studies

Telefonix Voice & Data's work as a leader with Avaya IP Office phone systems has been recognised in a series of case studies that have been published by Avaya:

Blaze Neon

- Avaya IP Office, IP DECT & Voicemail Pro
"We've been delighted with the technology recommendations that Telefonix have made to us. In particular, investment in Telefonix’ recommendation of the Avaya IP Office system continues to bear dividends, serving our factories, offices and mobile sales team to an equally high standard."


- Avaya IP Office, Citrix services, network design & datacentre management
"Our aggressive business plans require shrewd investment in a technology solution that will support the evolution of the business, and Telefonix demonstrated a rare understanding of not only the technology, but how to apply it to support a rapidly growing multi-site operation."


- Avaya IP Office, Avaya Compact Contact Centre & Voicemail Pro
"Investing in Avaya IP Office when our company was in need has proven to be a very smart business decision, coupled with the backup and support of Telefonix who are as creative in telephony as we are in ballooning."

The Pen Warehouse

- Avaya IP Office, On Hold Messaging, Call Recording & Voicemail Pro
"By redesigning our account handling departments into four separate call groups, we immediately noticed a difference in the customer service that we were able to give to our clients. Since then we have gone from strength to strength, expanding our customer teams as much as 70% in one year, and with Telefonix maintaining the system for us, the system is completely hassle free."

Travel Republic

- Avaya IP Office, Avaya Compact Contact Centre, Mobile Twinning & Voicemail Pro
"We were at our wits end with our phone and contact centre supplier experience and were concerned about the levels of customer service being offered to our customers. Luckily we found Telefonix, a converged voice and data solutions provider who matched us in hard work, creativity and knowledge."

Next Steps:

...SMB to PLC!

For the small business, value solutions for multitasking employees.
For the medium sized company, solutions to help you grow
For the enterprise, best of breed solutions to forge ahead of the competition.


Telefonix Voice & Data,
Unit 1 Bourne Mill Business Park
Guildford Road, Farnham
Surrey, GU99PS, England
Tel: +44 01252 333 888
Company Reg: 04351046