Hampton Mortgage Servicing Ltd Case Study

EXCERPT: When you chat to any of Paul's team, they all speak highly of the Avaya system, citing such features as "easy to use" "works exactly as we want" and "never goes wrong", an opinion echoed from top to bottom. Paul shares this enthusiasm and, as the decision maker responsible for choosing Telefonix, he couldn't be happier about how working with Telefonix has benefited his business. "As a company we're genuinely delighted with the Avaya solution that Telefonix Voice & Data recommended and put in place for us. And above all, the thing that's set Telefonix apart has been how incredibly flexible they are."

"Regardless of the request and nature of the query, Telefonix is always there at the end of the phone, and an engineer comes round to fix issues straight away." "That is the standard of customer service that we also pride ourselves on, and it is a good business feeling to work with a company that has as high a standard of customer service as I ask of my own team"

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