IP Office OCS Client

A superb addition to IP Office is Advatel InTouch, a UC Outlook add-on which adds full OCS connectivity (Skype, MSN & Yahoo presence) to the IP Office platform. It requires no seperate server purchase and is a great One-X portal substitute.

The Advatel InTouch OCS client is a pane in Microsoft Outlook which gives users presence information from Skype, IP Office, MSN and Yahoo. What this means in practice is that it makes life a lot easier for staff because instead of having to keep all sorts of software open such as the Skype client, MSN, IP Office OneX, and endlessly switching between them, users can now control and schedule everything whilst only having to keep Outlook open. As anyone who has faced the onslaught of multiple windows competing for attention will know, this is a truly welcome thing.

IP Office OCS client features

• The Advatel InTouch IP Office OCS client is designed specifically for SMB needs: one interface access to and presence information from all your contacts spanning Skype, MSN, Yahoo and your own colleagues using IP Office
• Features include federated two way presence, click to dial, click to IM, click to Email, click to SMS, Click to Pounce (immediate notification when a user has become available) and view the users calendar status i.e. whether they are in a meeting or out of office.
• Real-time telephony status of your contacts is dispayed such as Idle, Busy, Do Not Disturb and Call Forward, whilst your contacts can easily see if you are available before they even make contact with you.
• Outlook Calendar mining which will display whether a contact is either 'in a meeting' or 'Out of office'. Hover over the contact and it will also display what time they will finish their meeting or when they will be back in the office along with their telephone and IM presence.
• Pounce: allows users to right click on a contact they want to communicate with at the next available opportunity. When the contact next comes on line, you receive a 'now available' notification in the form of a call screen pop.
• Missed Calls - View the list of missed calls while you were away
• Assign prime and normal contacts - contacts you most frequently communicate can be assigned as your prime which appear at the top of the InTouch pane.
• Outlook toolbar - when an email is highlighted, the inbuilt Outlook toolbar will display the users current telephony, Skype, MSN and Yahoo presence and all communications methods available to make contact with the person ie click to call, click to im, click to email and click to SMS

Feb 2011: Telefonix Voice & Data staff now use the Advatel inTouch plugin in their own office, and the reaction has been universally positive. This is a great piece of software: one of those items that you never knew you needed but once you have it, you don't want to be without it.

IP Office OCS Client Downloads

Why Advatel inTouch

Advatel inTouch - Avaya DevConnect Partner

 

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