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Mitel Phone Systems come with a wide variety of attendant functions:

• Attendant Bulletin Board: Posts information for other attendants (for example, speed dial numbers). All 5550 IP Consoles on the system, that have a network connection, share bulletin board.
• Attendant Busy-Out (Console): Places your attendant console in a busy-out condition (absent status) under certain circumstances. In the busy-out condition, incoming calls are automatically rerouted.
• Attendant Busy-Out (Station): Allows you to busy-out a specific station by using the attendant console.
• Attendant CAS Interface: Centralized Attendant Service interface allows a 3300 ICP to be a remote node for a CAS site. CAS is an attendant call-handling service provided at a central office switch for calls from both public and private networks.
• Attendant Call Answering Priority: Allows you to assign priority to calls based on origin when multiple calls are waiting; the call with the highest priority is answered first.
• Attendant Call Information Display: Provides the attendant with information about called and calling parties.
• Attendant Call Selection: Allows you to choose which group of incoming calls to answer first. Each group is selected by pressing a softkey on the attendant console.
• Attendant Conference: Allows the attendant to set up one or more conference connections between central office trunks and internal stations.
• Attendant Consoles (Multiple) Provides support for Multiple Attendant Consoles.
• Attendant Console Firmkeys Allows firmkeys to be programmed as one of the following feature keys: Phonebook, Guest Services (Hotel/Motel), Trunk Status, Alarm, SMDA, Select Option, Bulletin Board, Emergency Call Log, Guest Services, Help, Message Waiting, Operator Mode, Pager, Phone Book, Scratch Pad, Third Party application, Tones, TrkGrp Status, Voice Mail or blank (no application).
• Attendant Console Status Display Displays various parameters such as Day/Night Service, Attendant Status, and Alarm Status.
• Attendant Directory Number Allows you to dial a number (typically "0") to reach the attendant. Separate directory numbers can be programmed for each attendant console.
• Attendant Help Provides online assistance.
• Attendant Hold Allows you to temporarily place a call on hold so you can use other phone features.
• Attendant Identity Information Display: Allows you to view the console's prime directory number, the Phone Book software version, and the console's hold slot number. This feature applies to the SC1000 only. From the 5550 IP Console, you can view the system software version.
• Attendant Language Selection: Enables attendant to choose the language of operation for the attendant console. The 5550 IP Console supports the following languages:
  • English
  • French
  • EU Spanish (Europe)
  • LA Spanish (Latin America)
  • Dutch
  • Italian
  • German
  • PT Portuguese (Europe)
  • Romanian
  • Swedish
  • Polish.
• Attendant Messaging: Allows you to activate a message-waiting condition on a station from the attendant console. The condition can be queried or cancelled by the attendant or by a station user with the appropriate Class of Service.
• Attendant Metered Calls: Allows you to use the attendant console to track the cost of outgoing trunk calls.
• Attendant New Call Tone Provides audio notification of new calls to the attendant console.
• Attendant Recall Automatically alerts the attendant when either a trunk call to an idle station or a call on hold at the console has not been answered within a specified time period.
• Attendant Ringer Control Allows you to mute the attendant console ringer. When the ringer is muted, the Call Waiting indicator at the top of the display alerts you to incoming calls.
• Attendant Scratch Pad Functions as your personal telephone directory and speed dial list. You use it to save telephone numbers for faster dialling or to store the names and numbers of callers for future reference.
• Attendant Serial Call Automatically returns a call to the attendant console when the call ends.
• Attendant Setup and Cancellation of Station Features Allows the attendant to set up and cancel certain station features such as Call Forward, Do Not Disturb, Callback, and Reminder.
• Attendant System Login Requires the attendant to log on to the system to access certain programming functions from the attendant console.
• Attendant Tone Signaling Allows the attendant to send tones over the circuit once a call has been established.
• Attendant Trunk Group Busy Status Allows the attendant to display and/or print the busy status of the system trunk groups from the attendant console.

Mitel 3300 Phone System A-Z