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The 3300 IP Communications Platform comes with a large ranhe of auto-attendant features:

• Open and Closed Greeting A company greeting can be programmed to automatically change from open business hours to closed or after hours.
• Expire at a preset Time Greeting A Company Greeting can be programmed for use over holidays or shutdowns that automatically expires after a specified number of days.
• Alternate Greetings Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port.
• Play Greeting by Incoming Trunk Assignment Each port can be assigned to answer calls on specific incoming trunks and play a greeting based on the destination dialed - for example, Sales, Shipping and Receiving, Customer Service. Flexible Mailbox Numbering (Dial Plan). In addition to supporting single-digit mailboxes (1 - 8), a mailbox dial plan of 2, 3, 4, or 5-digits can be selected.
• Directory Also known as Name Dialing. Callers may access a mailbox directory where they are able to reach a mailbox owner by dialing the person's first or last name rather than their mailbox number. The system can be configured for either first or last name dialing (but not both at the same time).
• Caller Type-Ahead Callers who are familiar with the system may enter their keypad selections without waiting for the system prompts.
• Operator Revert Callers may reach a live attendant at any time by dialing "0".
• Fax Finder Detects an incoming fax tone and directs it to the fax mailbox/extension.
• Operator Transfer to a Mailbox Allows an operator to transfer an outside caller to a specified mailbox where the caller immediately hears the subscriber's personal greeting and is prompted to leave a message. Callers press # to bypass or interrupt the greeting and begin recording a message.
• Transfer to Any Extension Allows the user to dial any internal extension defined in the system. Quick Message Feature Allows a caller reaching the auto-attendant to leave a message in a specific mailbox without transferring to the mailbox extension and possibly speaking live with the subscriber.
• Multiple Message Capability Allows an outside caller to leave more than one voice mail message per call, therefore saving on toll charges.
• User Programmable Dial 0 Extension Allows the user to program the dial 0 extension to any internal extension, for example, a personal or departmental secretary. The administrator can override the system default ("0" for the operator) with any valid phone number, including an external number or even a long distance number. The administrator can also override the system default on an extension by extension basis, with any valid phone number.
• Park and Page Auto Attendant Park and Page enables the Auto Attendant to park incoming calls and announce them to the requested party using paging. The requested party can then retrieve the call by using the "Call Park - Retrieve" feature.
• Supervised/Unsupervised Transfer The Auto Attendant can be programmed to perform either supervised or unsupervised transfers. The addition of supervised transfer capability allows calls that cannot be completed to return to the Auto Attendant for further processing.

Mitel 3300 Phone System A-Z