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Encrypted Media Path and Signaling Path

Encrypted media and signaling path is supported for all Mitel's IP phones on the 3300 ICP. The media path encryption is accomplished with Secure RTP using 128-bit Advanced Encryption Standard (AES). Encryption is backwards compatible to support both currently shipping desktops as well as previously deployed Mitel IP desktops. Mitel provides encryption of the signaling path between multiple 3300 ICPs using Secure Sockets Layer (SSL) protocol. This allows scalability of applications by configuring 3300 ICPs into clusters or deploying them as part of a centrally managed but distributed architecture.

Phone and User Authentication

Mitel implements phone authentication that requires a unique association of MAC addresses and IP and user-entered PIN registration numbers. Additionally, desktop software downloads are encrypted. Mitel also provides 802.1X authentication for desktops (Release 6.0 and later) which offers support for the Extensible Authentication Protocol (EAP) using EAP-MD5 challenge authentication to a RADIUS Server.

Worm and Virus Protection

The 3300 ICP uses an embedded real time operating system. This system is less susceptible to virus or worm attacks that target traditional applications and their OS services because it provides a very small base of common functionality with general purpose operating systems. This lack of common functionality means that VxWorks is not affected by the viruses and worms typically found on networks and the Internet. This also makes it difficult for an attacker to write a virus targeted at generic VxWorks implementations.

Application servers based on Windows NT/2000 must be properly maintained with regard to current operating system security updates. Mitel products based on Windows NT/2000 include the Contact Center Solutions, Speech Server and Messaging Server systems and Enterprise Manager. These key application servers must be maintained with the latest in Microsoft security updates and worm protection.

Prevention of Toll Abuse

Any communication system that has a combination of Direct Inward System Access (DISA) integrated auto attendant or RAD groups and peripheral interfaced auto attendant or voice mail can be susceptible to toll abuse. Therefore it is important to assign appropriate telephone privileges and restrictions to devices. In addition, public telephones should be denied toll access unless authorized through an attendant.

The 3300 ICP system has comprehensive toll control as an integral part of the call control. It lets you restrict user access to trunk routes and/or specific external directory numbers. It also provides Class of Restriction (COR) and Class of Service (COS) features that can substantially reduce the risk of toll abuse.

As a deterrent to toll abuse by internal callers, Station Message Detail Recording (SMDR) can be used to track calls from within your company, providing detailed information such as the originating extension number, time, duration, and number dialed. SMDR record access should be restricted as with any other function.

Secure Management Interfaces

The 3300 ICP includes a fully integrated set of management tools designed to install, manage, and administer 3300 ICP systems. Three levels of access are provided in order to meet the needs of system technicians, group administrators, and the desktop telephony users themselves. All of these integral management tools use Secure Socket Layer (SSL) security for data encryption.

User access to the management tools is controlled by a login and password. Once a user logs into the 3300 ICP, the system displays a menu of the specific tools to which they have been granted access.

Mitel also offers the Management Access Point to provide secure remote administration for VPN or dial-up access.

Secure Applications

Mitel addresses application security via:

• Your Assistant - Provides a softphone with encrypted call path and call signaling as well as secure instant messaging to keep IM traffic encrypted and inside the network.
• Wireless Solutions - Includes secure IP-DECT solution (EMEA) and encryption for 802.11b wireless telephony, support for encryption using Wi-Fi Protected Access (WPA) and authentication using WPA and WPA2.
• XML Implementation - Supports encryption of all traffic using standard SSL and provides strong certificate-based authentication for API use.

SIP Security

Mitel SIP desktops support secure RTP and also satisfy the PROTOS test suite for CERT advisory CA-2003-06. The SIP desktops also provide support for firewall traversal and SSL-encrypted SIP.

January 2012: Telefonix Voice & Date and Mitel have parted company, and we no longer carry the Mitel telephone system, deepening our specialisation in Avaya IP500 instead. This leaves us, however, in an excellent position to compare the Mitel 3300 phone system and the Avaya IP Office phone system: please contact us using the web or on 01252 333888 if you wish to discuss these phone systems.

Mitel 3300 Phone System A-Z

999 Calls 999 Support Account Codes Account Code Reporting Add Held Advanced ARS Advice Of Charge Agent Hot Desking Alpha Tagging Analog Networking ANI Display Answer Plus Attendant Features Attendant Bulletin Board Auto-Answer & Auto-Hold Auto-Attendant Features Automatic Route Selection Bandwidth Management Basic Rate Interface Broker's Call Busy Dial Through Busy Lamp Field Callback Requesting Call By Call Call Duration Call Forwarding Call History Call Hold Call Logging Call Park Call Pickup

Call Privacy Call Recording Call Rerouting Call Waiting Swap Caller Identification Camp On Centrex Flashing Clear All Features CLASS services CLI Substitution Conference Calls Conflicting Numbers Core Features CPN Substitution Credit Limit Support DASS Functionality Desktop Devices Date and Time Day/Night Service Destination Call Display Dial Out Of Queue Dial Tone Dialed Number Editing DID Cadence DILL Lines Direct Inward Dialing Direct Inward System Access Direct Outward Dialing Direct Page Disable Send Message Distribution Lists Display Contrast Control Display Identity Display Name DNI Programming DNIC Ports

Do Not Disturb DTMF Support Dual Mailboxes Event Records Emergency Services Extended Agent Skill Groups Features Override Feature Keys Flash - Calibration Flash - Switchhook Flash - Trunk Flexible Answer Point Flexible Dimensioning Forced Account Codes Ground Button Group Listen Group Multicall Group Page Group Park Handset Calculator Hold Retrieve Hospitality Clustering Hot Desking Hotel/Motel Hotel Checkout Hotline Hunt Groups Intercept Handling Interconnect Restrictions ISDN PRI Language Change Line Types & Appearance

LLDP MED Mailbox Types Mailbox Tutorial Maintenance Make Busy Codes Malicious Calls Trace Meet Me Answer Message Notification Message Memo Messaging Advisory Messaging Callback Messaging Dialed Mobility Networked Voicemail Notification Calls Number Identification OPS Manager Personal Contacts PKM Support Property Management System QSIG Features Restriction Classes Service Classes Silent Monitor Softkey Integration Security Features Skill Based Routing Uniform Numbering Plan Update Audio Files Voicemail to Email Voicemail Features Voicemail Greetings Voicemail Interfaces Voicemail Softkeys VoIP Compression XNET Networking