Business Issues:

• Over 30 staff regularly needing to work remotely
• Need to integrate voice and data communications for remote workers
• Customers need to easily contact remote teams, without disturbing on-site work

Benefits:

• Remote workers are productive for more of the time, quickly and easily accessng office systems
• Office and remote workers are seamlessly integrated as one unit
• Staff are easily contactable, improving customer service

The Solution:

Channel Advantage was formed in 1995 to provide Field Marketing services to clients predominantly within the IT sector. Field Marketing forms the final link in the retail sales chain and covers the basics of shelf replenishment and display merchandising to detailed programmes of product sales and demonstrations. Based near Henley on Thames, customers include Microsoft, Hewlett Packard, Intel, Dixons Stores and Codemaster.