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Our solutions make technology relevant to your business. Whether you are looking to move offices, enable remote working, protect your assets or just want to extract more value from your technology infrastructure, we have a portfolio of proven solutions, tried and tested by real customers in the real world. Through using Avaya IP Office, Avaya Communication Manager and Microsoft Desktop and Server technologies we can create the perfect solution match.
Closer To Customers
Business Issue:
- No single view of your customers leads to inconsistent or even conflicting interactions
- Inefficient sales, marketing and service potentially impacts revenues and increases costs
- Time and energy wasted internally on tracking and managing multiple sources of customer data which affects customer satisfaction
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Benefits:
- Strengthen customer relationships, improving satisfaction and increasing revenue
- Reduce costs and business latency from poor / multiple customer data sources
- Maximise investments from sales, marketing and service with one single view of the customer
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The Solution:
CRM systems handle customer data and processes to help your team to manage interactions with customers to generate sales, deliver better customer service and create longer, more valuable relationships. The CRM system should support sales and marketing activities and should be linked to the call or contact centre systems to ensure seamless day to day interactions.
Microsoft CRM, SAP Business One, Navision, Netsuite have Contact Management Systems, it is how you enable the integration of the Avaya phone system with them to leverage the most out of them is the skill. We can show you how to enable the CTI functionality and screen pop and dial from your CRM database, ensuring that your staff have the right information and systems so that they can deal with your customers effeciently.
The Avaya IP Office IP500 will work out of the box with ACT, Goldmine, Microsoft Outlook and Microsoft CRM.
Call us today on 01252 333888 to find out how we can help you implement a CRM solution to manage your customer relationships better. | |
