our solutions

Our solutions make technology relevant to your business. Whether you are looking to move offices, enable remote or mobile working, protect your assets or just want to extract more value from your technology infrastructure, we have a portfolio of proven solutions, tried and tested by real customers in the real world. Through using Avaya IP Office, Avaya Communication Manager and Microsoft Desktop and Server technologies we can create the perfect solution match.

Every Contact Counts - Call & Contact Centre Solutions

Business Issue:

Problems with contacting the right people and inconsistent interactions causes customer frustration
Poor data recording on customer history means missed revenue opportunities and inconsistent service
Poorly designed Automated Attendant systems drive customers to your competitors

Benefits:

Ensuring agents have detailed customer information at their fingertips for every customer
Knowledge of customer activities can drive additional sales through recognising opportunities
Effective Self Service systems can aid in customer satisfaction through bypassing on hold wait times

The Solution:

Increasingly, interaction with customers is on the phone, over the web or via email. Advances in technology help to sustain rewarding interaction, without face to face contact. Contact Centres can provide a very effective way of managing daily interactions with customers through an Avaya IP Office phone system.

Applications such as the Avaya IP Office CCC Compact Contact Centre enables centralisation of both telephony and multimedia contact centre interactions, empowering your agents to maximise the customer experience especially when linked to a CRM solution.

Call us today on 01252 333888 to see how we can help you enable your business to maximise and manage every customer interaction.

Contact us for a quote

See What Avaya Can Do For You

Unsure how it all works? Tour the latest products and services at our hands-on product demonstration centre in Surrey, in which we have the full range of Avaya products.

featured products

	Avaya Contact Centre Avaya Contact Centre Solutions enable you to get closer to your customers through empowering your agents
	Avaya Unified Communications Putting on your communications into one platform, fax, email, voicemail, online chat, IM.
	Avaya Conferencing Use poweful conferencing solutions from Avaya to enable quick and effective supplier / customer communication

featured case studies

CETA - Empowered its workforce through Avaya IP Office CCC Compact Contact Centre which enabled them to manage their agents productivity
Isango

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