OAK aiOffice SE Call Logging Software for Phone Systems
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- Web Reports - allows you to view reports based on your calls as well as for the entire company
- Reports incl: Cost, Response, Traffic, and Account Codes in PDF, HTML, CSV & print format
- Report Scheduler allows automated delivery of reports by email to selected users
- Real Time Monitor
- Alarm System - allows identification of exceptional calls by screen popup, email or SMS
- Full range of Carrier Costing tables with regular updates
- Compatible with Windows XP Pro, Windows 2000, Windows NT4
- Avaya IP Office and Communication Manager Phone System ready
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Same as aiOffice FE but with a few additional features including:
- Comprehensive range of Carrier Costing Tables with regular updates
- Easy remote access to web reports via internet
- Compatible with Windows XP Pro, Windows 2003, Windows 2000
- All reports can be previewed on screen with zoom and page search facilities allowing a quick review of the largest of reports
- Single and Multi-Site reporting is catered for as standard
- Each extension can be named and placed into Departments/Groups. Groups can then become part of other Groups to create a Group Hierarchy. Reports can then be chosen which use the Group Hierarchy to present Summary or Itemised Call information
- Large and comprehensive range of reports available in both Summary and Itemised formats
- Cost Reports include an analysis of Local, National, International, Mobile and Premium rate calls
- Response Reports include Time To Answer and Lost Call statistics as well as Calling Line Identity (CLI)
- Traffic Reports include Busy Hour and Erlang statistics
- Account Reports allow for Call Cost Uplift and Professional Charges
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User Friendly Web Interface
Features include unlimited user configuration, a comprehensive range of graphical reports, user definable filters and live presentation of call statistics.
Report Customisation & Automatic Delivery
A full range of selection and sort criteria are available for each report, allowing the user to tailor reports to corporate or individual needs. Once configured a report can be set to run automatically at predefined intervals and delivered to each user by email.
Full Range of Report Information & Formats
A comprehensive range of Cost, Response, Traffic and Account Code reports can be viewed in either Summary, Itemised Calls, or Departmental/Group formats. Easy to read, clear and concise they also have a graphical display option.
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