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This is a standard Avaya IP Office software that comes with the phone system. It is loaded onto each of your users PC's or laptops and enables extra call handling features. This transforms the users ability to interact easily and quickly with the phone through their normal desktop experience. We can demonstrate all the features of Avaya Phone Manager on the IP Office phone system at our Customer Experience Centre, so call us now on 01252 333888 to book your visit.
Avaya Phone Manager Lite is included as part of the Avaya IP Office phone system free of charge for every user and provides easy access to telephony features, call information and call control. Phone Manager will normally run in the Windows system tray once the user is logged on, minimizing screen space when not in use.
Caller ID is presented as standard (where provided) allowing users to see who's calling before answering. The caller's phone number and name (if known to IP Office) are clearly shown in the call status area of the Phone Manager screen. For incoming calls, the dialed destination is also visible, for example the user’s Direct Dial number, or a specific department, for example switchboard, sales, support or administration.
This feature allows users to answer the call appropriately and gives the flexibility to participate in multiple hunt groups, particularly important for small businesses. The same information is also displayed should a second incoming call be presented, allowing users to easily switch between calls or allow the second call to go to voicemail. Users can choose to have the information pop-up on their PC automatically as soon as a call is presented, or when the call is answered.
Phone Manager's call history keeps a combined record of up to 100 calls while the application is active. Double-clicking any logged call dials that number. If Advice Of Charge service is available from the ISDN service provider, this will also be displayed for outgoing calls.
Phone Manager Lite provides notification of any new voicemails received and provides access into the user or group’s mailbox allowing messages to be played.
Phone Manager has telephony buttons on a tool bar that activate standard telephone functions such as Answer, Transfer, Hold, Account codes and Conference etc. so that users don’t need to remember IP Office specific feature codes. Personal settings such as Do Not Disturb (including exceptions list), call forwarding, mobile twinning and voicemail transfer option settings can be easily set up using Phone Manager.
Calls can be easily parked using "drag & drop" functionality. Four Call Park slots/zones, which can be shared between users and operators, or within a department on the same IP Office system, further add to the ease with which the entire call handling process is streamlined with Phone Manager.
All versions of Phone Manager feature a Busy Lamp Field (BLF) and Speed Dials. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. The Direct Station Select allows you to dial regularly used internal and external numbers via a single-click. A single Direct Station Select icon allows you to dial their work, mobile/cell phone and home numbers. The Busy Lamp Field feature allows you to see at a glance, who is available to take a call, who is already on a call and who has placed their phone on Do Not Disturb. BLF information is also available on remote users as long as they are on a Small Community Network (SCN). Phone Manager Lite supports up to 15 Speed-Dial/BLF entries.
Where Microsoft Live Communications Server (LCS) is also available within the user’s business, Phone Manager users can view colleague’s presence (online, offline) as well as send Instant Messages (IM) via Phone Manager. For example users can send an IM to alert a colleague that an important call is waiting for them even though they’re busy on another call.
Phone Manager also offers Conferencing Center toolbar buttons that allow users to book a conference or join a web conference. Note: The booking feature is only available if the user has been granted permission by the system administrator and Conferencing Center has been installed (see the Conferencing Center section for further details).
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