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Avaya Call Centre Software for IP Office Phone Systems

Automatic Call Distribution (ACD)
Call Queueing
CCV Supervisory Screens: Alarm Handling, BLF Details, Extension Activity, Callback Request
Agent Based Screens: Group Monitor, Agent Group Details, Real Time Status, Group Status, Individual Agent Details

Call Centre software for the Avaya IP Office Phone system platform works with all past and present systems, including the ip403, ip406, ip500, ip412 telephone switches.

Call Centre handling of basic requirements comes standard with Avaya IP Office. These applications include Automatic Call Distribution (ACD), Call Queueing, and the capability of agents to log on and select the groups that they service. Call Centre View (CCV) provides supervisors with the combination of real time service monitoring and resource management.

CCV contains 18 real time screens showing all aspects of Contact Centre activity (CCV Supervisory Screens: Alarm Handling, BLF Details, Extension Activity, and Callback Request. Trunk Related Screens: Trunk Group Monitor, Trunk Group Details, Real Time Status, Group Status (Percentage), Individual Trunk Details. Agent and Queue Based Screens: Group Monitor, Agent Group Details, Real Time Status, Group Status (Percentage), Individual Agent Details, Percentage Time in State, Individual Group Details, Queue Monitor, Individual DDI/DID Details).

related products

	AVAYA IP Office IP500 Superb phone system for 10 to 300+ extensions, extensive set of features and applications available
	AVAYA Phone Manager Pro PC application for the Avaya IP Office phone system, use remotely as softphone
	CCC Compact Contact Centre Call Centre software for the Avaya IP Office phone system - see this live in our Customer Experience Centre

	Mobility Solutions Want to work remotely wherever you are in the world? If so click here to find out more.
	Voicemail Pro Solutions Autoattendants, IVR, Text to speech, Database interogation and self service are but a few of the solutions available
	AVAYA ABT35S Wireless Headset Wireless Headset for the IP Office, dual both your mobile and desk phone to this headset - try it when you visit us.

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