Call Management Applications

To ensure our customers get the best from their Contact Centre and Call Centre environments, we offer Call Logging and Call Recording products to help to maximise customer service, improve agent performance and provide audit trails for telephony transactions.

Call Logging Software - Comes in two flavours:

• Oak aiOffice Standard Edition
• Oak ai Office Special Edition

Business Drivers to implement Call Logging Solutions:

Manage misuse of your phone system
Departmental or cost centre billing

Call Recording Devices - 4 products to choose from:

• Oak DX4 Call Recorder supports 4 lines / Extensions
• Oak DX8 Call Recorder supports 8 lines / Extensions
• Oak DX30 Call Recorder Standard edition supports 30 lines / Extensions
• Oak DX30 Call Recorder Special Edition supports 30 lines / Extensions

Business Drivers to implement Call Recording Solutions:

• Public Liability – regulatory requirements mean that all calls need to be recorded
• Call Centres – call recording can be used as a means of training and improving agent performance and quality of service
• Financial Sector – dispute resolution where call recording provides proof
• Legal Sector – evidence of conversations and agreements