Some Applications & Services

• Scalable to 36,000+ Users across a global infrastructure
• 99.999% resiliency enabling your business to always communicate
• Targets large Enterprise telephony needs especially around the Call / Contact Centre space
• Huge selection of modular applications ranging from Mobility, to Contact Centre to Communication Enabled Business Processes CEBP
• Contact Centre Express (CCE) enables businesses to better compete in the global market place with extensive, proven CTI and multi-channel capabilities that translate into real results for their contact centres
• Application Enablement Services (AES) provides an enhanced set of application programming interfaces, protocols and web services that exposes the functionality of AVAYA Communications Solutions to corporate application developers, 3rd party independent software vendors and system integrators
• Unified Communication Centre lets mobile, remote and office workers easily access important communications tools and information via any telephone using simple and intuitive speech commands
• Modular Messaging is a powerful IP and Standards-based voice and data messaging platform designed for single or multi-site global enterprises
• AVAYA Customer Interaction Express is a comprehensive multi-channel communications suite designed for mid-sized businesses.  CIE provides businesses with the ability to integrate voice, email, fax and SMS communications channels into a single Contact Centre Solution and manage the entire customer interaction lifecycle

The AVAYA Communication Manager platform exemplifies scalability beyond all other options available in the telecommunications marketplace today.  Communication Manager software provides user and system management functionality, intelligent call routing, application integration and extensibility, and enterprise communications networking. 

This business phone system facilitates Intelligent Communications and is the next generation of AVAYA call processing software.  Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from less than 100 users to as many as 36,000 on a single system and to more than one million users on a single network.  Though this phone system will work effectively for any size business, it is the only realistic solution for 500+ users.  The Communications Manager business phone system allows you to build your ideal telephony solution, picking and choosing the applications and licenses as needed.