DX30 FE Call Recorder
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- Monitors 8, 16, 30 channels - all inbound and outbound calls made via lines are recorded and streamed to nominated recording server via USB technology
- TCP/IP based call Player Windows retrieval software helps locate EXACT call
- Encrypted/Tamperproof recordings
- D-channel support for DDI/CLI
- Export to MP3
- Unlimited storage (hard disk dependant)
- Automatic Back-Up - backed up to CD or DVD (burning software req.)
- Forward conversations to a third party
- Field upgradeable
- PRI lines (TI, EI, DASS)
- Simple USB Connectivity
- Centralised storage
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Business Drivers to implement Call Recording Solutions:
- Public Liability – regulatory requirements mean that all calls need to be recorded
- Call Centres – call recording can be used as a means of training and improving agent performance and quality of service
- Financial Sector – dispute resolution where call recording provides proof
- Legal Sector – evidence of conversations and agreements
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