• Provides greater data transfer and trunk expansion capability
• Supports up to 360 extensions - combination of IP, Analogue or Digital phones / handsets
• Up to 120 Channels of ISDN30e
• Supports up to 12 IP Office expansion modules
• Ideal for the larger small to medium sized businesses with a CRM focus
• Avaya IP412 is the bottom system in the image

The Avaya IP Office IP 412 phone system provides greater internal data transfer capability than the IP406v2, as well as greater trunk expansion capability of up to four PRI trunks.  This business phone system supports up to twelve IP Office expansion modules, and a combination of up to 360 analogue telephones, digital telephones and IP telephones.  This AVAYA phone system also provides capacity for 8 analogue trunks, 4 digital trunks and optionally SIP trunks.  Within the AVAYA IP Office family, this particular telephone system is ideal for meeting the needs of a small contact centre or any small to medium sized business with a CRM focus.

Standard applications come ready with the Avaya IP Office IP 412 Phone System:

• Voicemail Lite - 4 port voicemail system for all users
• Phone Manager Lite - Computer Telephony Interface for superior call handling on the phone system via a PC based application
• Call barring - ensuring your users are not abusing the business phone system
• VOIP (Voice over IP) ready, has integral VCM (Voice Compression) Card which allows IP telephony, through remote users or Avaya IP Office IP Phones

Add on Applications that are available for the Avaya IP Office Small Office Edition:

• Voicemail Pro - Increase the number of ports and increase the functionality of the voicemail system including Auto Attendant, Text to Speech, Email Integration, Self Service.
• Phone Manager Pro - Licensed for the phone system on a per user basis, it increases the functionality of the standard phone manager software, you can also link it to your CRM databases (ACT, Goldmine, Outlook, Microsoft CRM) to enable dial out of the application and screen pop. Unlimited speed dials / busy lamp fields, voicemail playback.
• Conferencing - Web based powerful conferencing bridge facility, you can setup, email particpants, host web chat and share document through this powerful add on.
• Call Centre (CCC) - Web based reporting on your agents / users attached to the Avaya IP Office business phone system, wall boards and real time statistics make this a great tool for ensuring that you are dealing effeciently and effectively with every contact.
• IP DECT - Wireless IP dect at its best. enable your roaming users to be completely free, the handsets will automatically log on to your Avaya Phone system wherever you are within your multisite network.