Telephony Applications

Applications sitting on top of your Avaya IP telephony system that enable new ways of working for your team and offer new service levels for your customers.

• Whether you want established products like professional voicemail, auto attendant for when the switch board is closed, or IVR to help manage the volume of calls intelligently we have the products you are looking for.
• We have a track record of delivering flexible contact centre and call centre environments into growing small and medium sized businesses that in the past would have stayed away from such powerful technology.
• Driven particularly by the growth in IP telephony we are also experts in computer telephony integration (CTI) and conferencing.
• We also bring the latest telephony technology including mobility products, Communications Enabled Business Processes (Avaya CEBP).