Avaya Phone Systems

Starting with as few as one user, Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. IP Office enables your mobile workforce to collaborate, and promotes commerce any place, any time, and on any device. True plug and play reduces IT overhead, effortlessly rolling out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365. And, rely on Avaya accredited Partner Telefonix Voice & Data for support services to optimise your solution's performance, maximise system uptime, and protect your investment in Avaya technology.

A Bespoke System

Avaya

Tell us what the perfect phone system for your business would do and we'll make it happen: design the solution for you from top to bottom. Collaboration, mobility, multichannel contact centre, networking, security, video, and support services - all fully integrated, and maintained for you by just one company to deal with. Employees can engage anywhere and anytime to capture opportunities and create value. Eliminate administration headaches by centrally managing your IP Office solution with web-based administration, whether you have one user or 3,000, in one location or across up to 150 sites around the world. Enable unbound communications regardless of place, time, device, or application.

Stay Connected Anywhere

Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home-without the VPN overheads-enabled by Avaya Session Border Controller.

Meet Anywhere, Any Device

Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems.

Scalable, Proven, Future-Proof Technology

Future-proof your business network with secure wired and wireless Avaya networking solutions for the most demanding converged network environments. Get set up automatically with a single command, and make IP handsets operational in minutes. Application-level visibility helps ensure your network delivers uncompromised access to the applications you prioritise. Enjoy high availability and uptime with resilient architecture, all secured with identity-based access control that promotes BYOD for staff and visitors.

Maximise Customer Engagement

Improve customer experience and contact centre agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact centre. Turn a cost centre into a profit centre by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact centre solutions that grow with you.

  • Global leader in Unified Communications, Contact Centre, Messaging & Audio Conferencing markets
  • Invests over $50M a year in training partners
  • 33 Million Avaya users at over 1 million customer locations worldwide
  • 11K Avaya Employees worldwide
  • More than 10,000 sales partners worldwide
  • Holds more than 5,500 patents and files an average of 200 new patents each year
  • Rich heritage through Lucent Technologies and AT&T
    • 1899 Long distance telephony
    • 1921 Bell Labs
    • 1984 AT&T
    • 1996 Lucent
    • 2000 Avaya
    • 2010 Nortel Acquisition
  • 15 year relationship with Avaya
  • SME Expert Partner
  • Partner in Customer Excellence
  • 100% Avaya house
  • All staff certified
  • 1000s of completed installations
  • Dedicated Avaya support team
  • Dedicated engineers
  • Dedicated in-house customer experience centre
Contact Telefonix Voice & Data