CDC software CRM Integration

CDC Software's cloud-based solutions empower companies to quickly and cost-efficiently integrate their telephony and CRM systems, giving call center agents the information they need to delight customers - on each and every call. With CDC, agents are delivered caller information via CTI screen pop - name, location, service history and more - before they can even say "hello." Users, tickets and items are created in real time, with no manual work necessary. Call information (and even recordings) can be archived in the CRM or another third-party application, platform, database or web service automatically, as soon as the call is finished. Simply put, it's the easiest way to make your customers, your agents and your bottom line a whole lot happier.

Priced per seat as a subscription, rather than an up-front capital expenditure, CDC combines a robust core engine with prebuilt connectors for leading CRMs, telephony systems and other critical pieces of the customer service puzzle. As a result, it can be deployed far faster - and with much higher reliability - than a custom system integration. Plus, if systems change in the future, CDC can simply be reconfigured by swapping out a connector, rather than replaced entirely.

CDC works on both the Telefonix IP Office platform and the cloud telephony offering.

  • Optimise performance by employing a service oriented and event-centric architecture
  • Employ and facilitate agile integration strategies and practices
  • Provide centralised logging and solution metrics
  • Minimise integration time and expenses
  • Leverage decoupled architecture enabling connector reusability
  • Screen-Pop - telephony and database information
  • Custom Reporting - daily, weekly, etc.
  • Click2Call - within CRM application
  • Jobs Engine - synchronization between systems
  • Call Recording Integration
  • Voice Mail Integration
  • Call Metrics Integration
  • External System Integration
Contact Telefonix Voice & Data