Avaya IP Office: Affordable Feature Rich Class Leading Innovative Customisable Telephony

  • Create quality engagement for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact centre, video, and unified communications - all using the same Avaya IP Office platform.
  • Protect your investment with a an affordable solution that easily scales as your communications needs change. Starting with as few as five users, Avaya IP Office easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate - communicate any place, any time, and on any device.
  • Resilient failover systems designed to stay up when everything else goes down Elegant and efficient IP Office Server Edition resiliency & failover solutions.
  • Enterprise level support at SME Prices Maximize your Avaya system's uptime with SLA-driven Telefonix and Avaya support, priced at only a fraction of the coast of the Enterprise range.

Avaya IP Office Video Case Study: In the fast-paced world of financial services, see how New York-based AmeriMerchant is able to succeed with the support of its Avaya IP Office solution:

Non-Stop Productivity, from Anywhere

Stay Connected for Non-Stop Productivity, from Anywhere. Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home - without the VPN overheads - enabled by Avaya Session Border Controller.

Powerful, Affordable, Multichannel Contact Centre Functionality

Expand Your Customer Engagement Capabilities. Improve customer experience and contact centre agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact centre. Turn a cost centre into a profit centre by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact centre solutions that grow with you, from IP Office Contact Centre to Avaya Contact Centre Select.

Meet from Anywhere, on Any Device - Just Like You're There in Person

Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems.

Build Your Business on Scalable, Reliable, and Proven Network Technology

Future-proof your business network with secure wired and wireless Avaya networking solutions for the most demanding converged network environments. Get set up automatically with a single command, and make IP handsets operational in minutes. Application-level visibility helps ensure your network delivers uncompromised access to the applications you prioritize. Enjoy high availability and uptime with resilient architecture, all secured with identity-based access control that promotes BYOD for staff and visitors.

Telefonix & Avaya

Telefonix Voice & Data, Avaya partner since the launch of IP Office, has a rich portfolio of extremely satisfied customers who have installed IP Office into their companies. Please have a look at the Avaya casestudies on the right: