A phone headset performs largely the same functions as a telephone handset, but it is worn on your head rather than held in your hand. Whilst hansets are great for a brief conversations; if you are on the phone for a longer period or need your hands free for different tasks, a headset is the better choice. A headset is much more convenient and comfortable to use than a handset, or to squeeze it between your cheek and your shoulder to free your hands. It is certainly not very efficient to type with one hand. Like a handset, a headset consists of a receiver (speaker) that lets you hear the person at the other end of the conversation, and a transmitter (microphone) that converts your voice into electrical impulses to be transmitted to the other person. In a headset, these two components are usually supported by a headband (over your head) or an earhook (over your ear), or something in your ear like a hearing aid, or a stethoscope. There are other less popular variations, including bands that go around the back of your head. Most modern headsets are comfortable for people who wear eyeglasses.

Headsets are usually plugged into handsets unless they are connected straight to a PC, and usually follow the brand of your main telephone system (or are brand-compatible). There are also specialised headset makers; in our experience these tend to make better quality headsets than the rebadged versions offered up by major telecoms venders. Telefonix Voice & Data recommends Plantronics headsets for use with Avaya systems and we offer a wide variety of headsets dependant on the handset that you use. Please contact us for further details.

PC Headsets

Most desktop and laptop computers have speakers, but most of them are not all that great. Those that are good annoy other people. A good headset can give you extremely good sound for games, movies and music without disturbing others; and the microphone works great for speech recognition programs and internet phone calls. If you travel with a laptop computer, a headset can provide much better sound than the tiny built-in speakers; and it's much easier to pack a headset than to stuff speakers into your computer case.

Handset Headsets

It is tricky to type or write or use a mouse or shuffle papers or flip through catalogue pages while you are squeezing a handset between cheek and shoulder. Using a speakerphone may free your hands, but usually adds also an echo to your voice, and gives the person who you are talking to the impression that you are not devoting all your attention to the conversation. A headset allows you to work efficiently and comfortably: you can concentrate on the conversation and on the things in front of you, and forget about the phone.

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