A passionate business leader, who believes the customer experience should be above and beyond expectation. Mike has been building customer focused technology solutions for the past 20 years and is now driving the Telefonix business into its growth stage, with plans to make Telefonix the leading total IT & Communications supplier focused on the small, medium and enterprise business market in the UK. When not challenging the business and leading the team, Mike can often be found chasing a small white ball around the countryside (golf) often with clients. His striving for continual improvement has seen his handicap come down from 24 to 8 in the past five years.
David joined Telefonix in 2003, having been a Microsoft trainer for five years. David and his team are responsible for designing, managing and implementing a range of IT, Telephony and Security solutions which deliver performance, cost reductions and profitability for our Clients. David's experience stretches far and wide, from managing networks and infrastructures in business start-ups to existing infrastructures in complex operational environments of enterprises. Having studied Microbiology, he's now a school governor with a young family. He's a keen outdoor guy, who honeymooned in Iceland (the country!) and has a blue phone on his desk!
With more than 16 year's engineering experience in the communications industry, David has a passion for new technology. David's expertise has provided him with a wealth of knowledge to deliver cutting-edge technology solutions to the highest standards, ensuring our customer service levels remain at the highest level. As Operations Director at Telefonix, David is responsible for managing Client Projects, Engineering, Customer Service and Vendor Relationships. He's a keen sportsman mostly playing cricket and enjoys hacking his way around a golf course. David's a bit of a petrol head; he loves fast cars, Formula 1 and the annual trip to the Goodwood Festival of Speed.
Head of Sales
With over 20 years in the IT industry encompassing Cloud technologies, Data and Telephony solutions, Mark now leads the Sales team at Telefonix. Mark loves to understand a customer's "as-is" situation and then help them to deliver their "to-be" solution through a detailed plan and an excellent understanding of their goals. Providing service excellence and best of practice solutions is his raison d'etre. Mark understands the importance of delivering positive ROI and a smooth transition, enabling his clients to focus on their business goals. He enjoys watching live sport including Rugby and Football, he loves skiing, golf and travelling as often as he can.
Head of Customer Services
Niki joined Telefonix in 2002, watching the business grow and expand hugely. Niki has held a variety of roles in Office Management, Client Projects, Purchasing, Sales, and Account Management. Niki understands the complex and ever-changing technology landscape and is responsible for managing the relationships with many of our largest clients. With an eye for detail, she is passionate about providing the best levels of service, while developing long-term relationships, often becoming a go-to trusted advisor to help clients with the right solution. As a busy Mum and Wife, Niki is a keen seamstress and crafter, always involved in charitable causes such as her son's pre-school fundraising.
Head of Finance
Tim joined Telefonix in February 2016 to help deliver a large IT and telephony migration project, by providing support to our technical team, ensuring effective communications between our suppliers, and our clients to ensure the plan delivered the required services on time and budget. Since successful delivery of the project, Tim has utilised his skills as a Chartered Accountant to oversee our Finance function. When not in the office Tim is a keen runner who enjoys the great outdoors. Events he has completed include the lows of going the wrong way in a 10k race to the highs of completing an ultra-marathon in Tuscany.
Johan Ingles-Le Nobel
Head of Marketing
Johan joined Telefonix in 2007 responsible for all aspects of marketing. He describes himself as an information provider and educator, helping both his colleagues and clients with information and answers. Johan fell in love with marketing in his university days, discovering that marketing could make it possible to hold the largest ball ever held to date in Scotland! Johan is a Saxophone playing Dutchman, as a teenager one of the craziest things he did was to sleep on top of a pyramid in Cairo! He has a passion for photography, is a Pentax Brand Ambassador, and has his very own successful photography website.
Head of Support
Brent has been with Telefonix since 2009, with 20 years experience as a Telephony and Comms Engineer, working on Avaya IP Office since its beginning. With broad experience across many technologies from analogue to VoIP, SBC, routing, switching, and VLAN. Brent is a wealth of knowledge, and you could talk to him about everything from your desk phone through the infrastructure and out to the public network. Brent is the voice of experience, providing ongoing support and mentoring across the team, always striving to ensure the highest levels of quality and support for our clients.