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8x8 Communications Cloud

The world’s first Communications Cloud

 

 

 

8x8 offers a cost-effective, reliable alternative to on-premises phone systems.

8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact centre solutions, and conferencing.

The 8x8 Virtual Office, Virtual Office Pro, and Virtual Contact Centre solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.

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Global reach. Local touch.

8x8 offers all of the local number support required by global organizations, including local numbers in over 80 countries, toll free numbers in over 120 countries, and local number porting in over 40 countries.

All connected to over 20 Tier 1 carriers to deliver calls worldwide.

Mission-critical reliability.

8x8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations.

That’s how 8x8 delivers an average core call flow processing uptime of 99.9983%.

Connect everywhere.

The world’s at your doorstep, with 8x8 cloud-based communications. Connect offices everywhere under the same global communications system.

Dial an extension and quickly reach colleagues or clients around the world—with crystal-clear communications that sound as if you’re a few doors down, not an ocean away.

No single point of failure.

8x8 communications are designed with built-in redundancy and no single point of failure.

With 8x8's highly secure, top-tier data centers are located in geographically dispersed sites across the globe.

These data centers are SSAE 16 audited and provide automatic and transparent failover to prevent disruptions in service.

8x8 Named a Leader in Gartner‘s Unified Communications as a Service Magic Quadrant 2012-2017 six years running.

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Open & Integrated

8x8 has dozens of out-of-the-box integrations with leading business apps, plus APIs so you have the intelligence and insights you need in every interaction.
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Interoperable

8x8 enables compliant cross-team collaboration in the enterprise with interoperability between more than two dozen team collaboration apps.
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Intelligent

Harness actionable insights from real-time communications analytics to improve performance, spot problems early, and seize opportunities across your organization.

Today’s mobile workforce is changing the way companies do business.

 

As the global industry shifts towards a more flexible work environment and employees need the ability to work anywhere, anytime, and from any device, businesses need to cut the cord with the traditional desk phone.

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  • With the 8x8 cloud business phone solution, Virtual Office, employees will have access to a flexible solution that goes where they do.
  • Employees no longer need to be tied to their desk to make and receive calls, access voicemail, or host and join conference calls.
  • Additionally, with the 8x8 mobile application, you have the added functionality of chat/IM, video conferencing, one-touch dialling, and more!    

 

8x8 is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents.

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Global

Easily bridge international borders and continents while ensuring that every connection feels local and personal.
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Easy

Quick to deploy and easy to manage, our intuitive platform adapts to the needs of your business. No hardware, hassles or learning curves.
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Secure

8x8 complies with the industry’s most complete set of security and privacy regulations, including FISMA, HIPAA and Privacy Shield.

With 8x8 you have access to enterprise grade business phone and contact centre solutions, with little upfront investment and low monthly fees.

  • Little upfront costs: simply connect your IP phone to your existing internet connection to make and manage calls
  • No dedicated IT staff required: with no on-prem hardware or software to manage, maintain, and upgrade, you can manage your phone and contact centre solutions without any extra staff
  • One low monthly rate: access to enterprise grade features like unlimited local and long-distance calling, voicemail, auto attendant, caller ID, free calls between offices, and more

Watch how 8x8 helps Gwen & Herbert!

 

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 Download the above eGuide to find out more on the benefits of cloud communications

Product Overview

Virtual Office / Virtual Office Pro

Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing).

Virtual Contact Centre

Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration.

8x8 offers the most advanced Enterprise grade features on one single platform

HD Audio and Video Conferencing, Desktop and mobile application, IM/Chat on Virtual Office desktop and mobile applications, Web collaboration, Presence, Fax, Omni-Channel Contact Centre, CRM integrations with Netsuite, Outlook, Salesforce, Zendesk, Analytics, Barge/Monitor/Whisper.

Security

8x8 is the leading provider of global Enterprise Communications as a Service

No other unified communications or contact centre provider does more to safeguard the security and compliance of mission-critical communications than 8x8.

8x8 products are compliant with

HIPAA, FISMA, FIPS 140-2, PCI-DSS, Safe Harbor, CPNI

Reliability

8x8 employs extensive measures to ensure high availability, business continuity, and disaster recovery for your business’ central communications.

Mission critical reliability & built-in redundancy

8x8 delivers an average core call flow processing uptime of 99.997%. With 12 top-tier global data centers, there are no single points of failure.

Business continuity

Remotely reroute communications to Virtual Office mobile app or a web browser when specific office locations are experiencing problems or downtime.

Our service offerings include deployment planning, training and adoption services, event assist services, and access to dedicated account managers and enterprise solutions engineers.

 

Contact our Solutions Experts for help and advice

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ASK FOR A DEMO

We love helping businesses like yours.  No sales pitches, just sound advice. 

Book a half hour chat with one of our experts to discuss your business challenges and find out how our products work.