Cloud Comms

Seven Reasons to Say Yes to Cloud Communications

Many IT and business leaders believe that shifting communications to the cloud is risky. The reality is that not moving can be far riskier (as in, “your company could be nonexistent five years from now” riskier). In today’s fast-paced digital business era, seeing changes in the market and responding quickly is the key to success.

Having the agility to do this requires a highly dynamic and agile IT foundation. And communications is at the heart of any digital transformation initiative. Here are seven irrefutable reasons to say “yes” to cloud communications:

1. The top two drivers of digital transformation are enhancing customer service and improving employee productivity—communications is core to both.

2. The more advanced the capabilities of a contact centre, the more likely customers will have a positive experience that increases brand loyalty (legacy solutions built only on voice can’t hold a candle).

3. Long upgrade cycles were fine in an era of lengthy market transitions. Today, innovation can and must happen faster. A cloud model is designed for rapid innovation to meet new and highly dynamic business needs.

Language is part of a continuous process that consists of using abstract thinking to capture and represent experiences and ideas. For example, when we see a four-legged ball of hair sitting on a fence, we know that it is a cat because we have learned that the word "cat" represents that particular ball of hair with four legs. This ability to think abstractly allows us to communicate something even if we don't have the real object in front of us, click useful link here to read more valuable info from experienced writers who know how hard it is working with little kids and helping them with their tasks. We can talk about the cat when it is no longer there, write about what the cat did last week, read an announcement about a lost cat or listen to what our neighbor tells us about what the cat did one day in her garden. When a small child observes that same hairy ball on the fence, he can also represent it in different ways, such as with modeling clay or behaving like a cat, dancing like a cat or drawing a cat. The drawings or figures that make the little ones may not look anything like the animal they saw in the morning, but the important thing is that they know what it is and that they are trying to represent it. If they know the word that hairy ball represents, they can say “cat” (or try it), and in the case of children who are learning two languages ​​they will have two words to refer to that hairball, such as “cat” and “ cat ” In the end, modeling clay, dancing, drawing, and words in Spanish and English are the same thing: the use of abstract thinking to represent something concrete.

4. Roll out new services and add new features as fast as you feel comfortable (as in right now, today).

5. Streamline operations: deploy what you want, when you want for any reason necessary.

6. Address compliance and security mandates: a few years ago, businesses were reluctant to adopt cloud communications because they lacked the reliability and/or security of traditional systems (we get it). But this is no longer true. Today’s modernised cloud solutions can be designed with high reliability, security, and compliance for meeting specific business and industry needs.

7. Empower every worker as a change agent: help employees collaborate more quickly to make the best possible decisions in the shortest amount of time, regardless of location or what tools are being used.
The time for cloud communications is now. But it’s imperative that decision makers choose the best delivery model for their business.

Check out our cloud telephony page

Adapted from 'Seven Reasons to Say Yes to Cloud Communications', written by Steve Forcum and originally posted to the official site of Avaya.

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