Barmans has now enjoyed the benefits of a robust telephony infrastructure for over a decade, thanks to our understanding of just how important customer service is to Barmans, and our own passion to deliver outstanding results to our customers.
Barmans also makes use of the Avaya IP Office solution in their warehouse to help them maintain their 24 hour dispatch rate on orders, by installing a number of DECT phones throughout the Barman warehouse. Staff are able to operate more efficiently and with improved flexibility to handle any volume of orders with ease thanks to the handsets. This solution has excelled in co-ordinating additional staff during the busy christmas period to handle an increased influx of orders.
“It is very important for me to be able to use our (DECT) phones all around the warehouses to manage these almost round the clock operations during this frantic time.”
Matt Graney, Warehouse Manager
Barmans monitor their customer service performance by using a call reporting and logging system as part of the Avaya IP Office solution. By using a live wallboard to observe the number of calls throughout a day and generate reports, Barmans are able to gain valuable insights into their team’s performance.
“It’s a great tool to see if our staffing levels are right, and to make sure that we’re getting to the customer’s calls within three rings. Nobody ever complains about it as it always just works.”
Emma Cockman, Barmans HR Officer
The data provided by the call reporting and logging, along with the other aspects that make up the Avaya IP Office solution have allowed Barmans to operate at maximum efficiency. The results have been immediate and the feedback to Telefonix Voice & Data has been overwhelmingly positive showing that the bespoke solution ticked all the boxes for Barmans.
“Barmans is a long-standing client who we’ve had the privilege of looking after for ten years, we’ve been with them through repeated technology cycles and various IP Office iterations, and we’ve grown to understand every aspect of the business. We wish Barmans continued success, and look forward to supporting the Barmans team for many more years to come.” -Mike Kirby, Managing Director
Telefonix Voice & Data