The installed Oak Call Recorder offers fully encrypted call recording, giving peace of mind and call security, to the already robust Avaya IP Office solution. For Hampton Mortgage Servicing this means that they are now completely FCA complaint and can guarantee satisfaction and confidentiality to both new and existing customers. With Hampton Mortgage Servicing handling over 11,000 loans across 30 portfolios, the importance of having a reliable and secure telephony system is paramount.
Thanks to the installed solution, Hampton Mortgage Servicing was able to rapidly increase in size and add new staff members with ease. They were also able to retain all their existing telephone numbers during the relocation to their new headquarters. Telefonix Voice & Data remains a trusted advisor for Hampton Mortgage Servicing continuing to support the company in delivering outstanding customer service.
“As a company, we’re genuinely delighted with the Avaya solution that Telefonix Voice & Data suggested and put in place for us. And above all, the thing that’s set Telefonix apart has been how incredibly flexible they are. Regardless of the request and nature of the query, Telefonix is always there at the end of the phone, and an engineer comes round to fix issues straight away. That is the standard of customer service that we also pride ourselves on, and it is a good business feeling to work with a company that has as high a standard of customer service as I ask of my own team” Paul Morris, Hampton Mortgage Servicing, Managing Director
“Being the telecoms advisor for Hampton Mortgage Servicing is another example of the bespoke solutions that works best for clients, and the Avaya IP Office platform gives us the flexibility that we need for rapidly growing companies such as this” Mike Kirby, Managing Director, Telefonix Voice & Data.
Hampton Mortgage Servicing is another example of how Telefonix Voice & Data can create a bespoke solution to fit a customer's needs. The Avaya IP Office platform gives the flexibility needed to allow for companies to grow rapidly.