The telephony system also facilities remote VPN to allow for remote access to further support the business in the event of any downfall or need to work off site. In conjunction with this bespoke telephony solution, Telefonix Voice & Data recommended XIMA Chronicall to Rightmove, to provide them with the power to analyse their call performance.
This has enabled Rightmove to operate with more flexibility and efficiency by adjusting their staff numbers in relation to the volume of calls, by forecasting trends from analysing the generated data. By empowering Rightmove to make highly informed business decisions, XIMA Chronicall has become a crucial part of the Rightmove software workflow.
To enhance their customer service efficiency further, Rightmove makes use of advanced call routing as part of their telephony infrastructure to control the routing of priority customers. By utilising call routing to seamlessly direct calls, major clients can get through to their dedicated representative faster as well as reducing pressure on the customer support team.
“Nowadays we’re using intelligent call routing to make sure that major customers go to the major accounts team rather than hammering the generic customer support team.”
- Darren Walsh, Rightmove IT Services Manager
Throughout Rightmove’s journey to their new telephony infrastructure, Telefonix Voice & Data were on hand to assist through every challenge.
Delivering a high standard of customer service requires not only a strong team but the right technology to support them. The specialised and bespoke systems allows for growth, so that they can expand safe in the knowledge that the solution will also grow with them. Telefonix Voice & Data along with the the Avaya IP Office telephony system have been a perfect fit for the Rightmove team and continue to support them and their philosophy.
“At Telefonix Voice & Data, our 21st century converged voice and data solutions unify your telecoms and IT to seamlessly deliver voice, messaging, conferencing and IT facilities to any employee employed by your business - anywhere, anytime, and in exactly the format they need. With flexible finance and bespoke solutions, your IT and telecoms projects couldn’t be in better hands.”
- Mike Kirby, Managing Director, Telefonix Voice & Data