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Cloud Phone Systems and Cloud Communications

Cloud telephony systems give your business all the benefits of a centralised, sophisticated phone system with better security and without the necessity of purchasing on-premise equipment.

 

Reliable and proven, and with several cost-effective pricing options to suit the needs of your business.

Cloud or hosted telephony provides businesses with all the features of a sophisticated phone system, just without the added necessity of purchasing on premise equipment.  

This phone system enables your business to leverage the extensive range of fixed and mobile capabilities via an easy-to-use web portal. Through an intuitive interface, you’re able to easily manage and configure the features of the system in accordance with your organisation's changing requirements. All without the need to burden your IT department. 

Find out more about cloud solutions for SMBs in our blog

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Your employees will be able to manage calls easily and effectively, maximising their productivity, and in turn improve the customer experience. Our solution is ideal for any sized business, offering even more outstanding results to organisations with multiple large sites working together.

Suitable for any sized business looking to improve their productivity and brand reputation through increased capability, while also reducing costs, our Hosted Telephony Solutions are the perfect option. Reliable and proven, and with several cost-effective pricing options to suit the needs of your business, our solution is the solution you need.

To find out more about the cloud phone system and your business needs, why not talk to one of our Solution Experts.

Configurable optional features

With optional features such as configurable call logging and reporting for compliance, customer service, or audit purposes, the solution enables secure online access to file storage and retrieval of call details.

Cost effective & proven reliability

Reliable and proven, and with several cost-effective pricing options tailored to suit the needs of your business, our solution is the solution you need.

Easily manage your system

Management of the solution is easy and convenient, via a simple to use and secure web browser dashboard. Access information such as your call history, voicemail and recorded calls, with the option to personalise the settings.

Ideal for any sized business

Our solution is ideal for any sized business, offering even more outstanding results to organisations with multiple large sites working together.

Why move to a cloud solution?

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Easy to Use

Access from anywhere via an intuitive web portal for your entire hosted telephony system
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Easy to Manage

Customer experience management is simple with auto-attendant options to route calls efficiently

 

 

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Easy to Deploy

Cloud telephony is easily roll out across your company without any interruption to your business.

Want to know how to move your business telecoms to the cloud? 

Click here to find out more and register for our business talk on 18th January 2018.

Join us at our Customer Experience Centre in Farnham, Surrey to experience cloud technology first hand.

The use of cloud technology for business telecoms, communications and IT is on the rise, as businesses are becoming increasingly aware of the multiple benefits cloud computing can have in terms of efficiency and profitability.

In our cloud talk, hear the latest insight from our experts on how best to utilise the cloud to improve your communications and IT. These essential tips will help to guide your organisation through the process and learn where you can cut time and complexity. Cloud technology allows you to work smarter, not harder.

As experts in the field, Telefonix will ensure your journey to implementing cloud technology is easy and stress free.

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Cloud telephony brings simplicity to your business phone systems while providing bespoke features and configurations needed to effectively run your business.

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Sustainable monthly cost model

Subscription op-ex model - your hosted phone system grows with you
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Configuration to suit your business

You can specify call routes through the online portal and adapt it daily based on staff levels or business needs.

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Multiple deployment options available

You control call paths of all offices through one central, online portal - which you can set remotely any time.

Consistent Customer Experience

So how do you provide that seamless, consistent customer experience?

How do you give the employees of your small or mid-size business the tools to make sure that they can deliver a wow customer experience?

You need a communication platform that offers true system redundancy, one that’s always ready for you to access even if something breaks down. You need an engagement system that’s customisable and scalable, so you can ramp up traffic or update information right away across every one of your company’s touchpoints.

Cloud telephony solutions promote team engagement and customer engagement seamlessly across any barriers - including moving or expanding your business to new offices.

Adaptable call routes to hunt groups based on different criteria creates a consistently high standard of customer experience and ensures your customer can get the right answers the first time they call.

Cloud telephony solutions allow customers to reach the right agent the first time. And there’s the flexibility — if your business is growing or if it fluctuates in size due to seasonal demand, using the cloud allows you to adjust to demands instantly. This makes hosted telephony ideal for small and medium business phone systems.

Telco cloud ensures your business is a master of customer experience management.

Regulatory compliance

But one urgent reason to consider your cloud solutions is to ensure compliance for the upcoming regulations MIFID II in January 2018 and GDPR in May 2018.

Compliance with MiFID II means upgrading the range of record keeping software you have in order to manage all cloud business communications. Our telephony cloud solutions can integrate with call recording, storage inclusive options, PCI compliance services, SIP trunking and cloud telephony for a holistic solution to meet MIFID II requirements. We can provide a single secure portal and cloud security.

The advantages of having your company’s entire communication system in a cloud telephone system are virtually limitless.

Other resources include automatic software updates, increased security, and disaster recovery, so that your business communication system is always safe.

No storm will wipe out your marketing campaign, no flood will erase your customer lists.

Cloud telephony services also address a chief concern on how to get the most out of your legacy investments while future proofing your business. 

Cloud is helping businesses of all sizes to reduce capital expenditure, improve reliability and efficiency, and reduce the risks of data loss. If your business is not yet ready to move your telephony in the cloud, hybrid cloud solutions help your business experience the benefits.

Want to learn more? Read our cloud blogs.

Talk to us about your business needs
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