Established in 1953, Fitzjohn’s Primary School is a community primary school in Hampstead, London.
The school took over the school buildings and some of the grounds that were previously part of the estate belonging to the Royal Soldiers’ Daughters’ Home.
There’s also a nursery school which opened in 2006 and the school is authorised to have a maximum of 230 pupils, including the nursery intake.
So what were the pains?
Fitzjohn’s had been struggling for many years with an outdated BT Nortel Meridian product and issues such as the basic transfer of incoming calls and being able to contact classrooms in an emergency were difficult.
Messages were being left on a normal answering machine and parents were having difficulty in calling in at busy periods, mainly due to the old system’s lack of features and functionality and a lack of incoming
For those lines that did exist, legacy line rental and call charges from BT were not easily understood and were expensive. This led to the office team finding itself under extreme pressure because messages had to be delivered manually around the school campus, with no facility to contact staff in classrooms in an emergency.
What was the solution?
Aside from resolving Fitzjohn’s immediate communications issues, one of the objectives was to trial a hosted telephony solution which, if successful, would be offered as an option to other schools and educational institutions, throughout the borough. Gamma suggested their Horizon hosted telephone service as a solution.
An initial audit of the school located and documented all existing telephone lines and numbers, revealing legacy lines
that were being paid for but not required, hence making a real saving by ceasing them.
Once the Horizon telephone service was ready to go live, it would be instantaneous to transfer the kept numbers. This number transfer was carried out with no disruption to the school.
A telephone was installed in each classroom, so that teachers could be reached at any time. An authorisation code is required for external calls, which ensures no children can tamper with the phones and additionally, premium numbers are barred.