Silver - £8.50 per user per month

Gold - £22.50 per user per month

Platinum - £40.00 per user per month

Remote only

Remote & onsite support for major problems

Remote & onsite support for major problems & scheduled visits - 1 day per month

Scheduled engineering visits

N

N

Y

Full system live monitoring

N

N

Y

On-site support

N

Y

Y

Standard live monitoring

N

Y

Y

Unlimited telephone and remote support

Y

Y

Y

Unlimited email support

Y

Y

Y

4 hour resolution target

Y

Y

Y

Proactive server monitoring

Y

Y

Y

Dedicated account manager

Y

Y

Y

In depth IT audit and documentation set

Y

Y

Y

Yearly IT health check

Y

Y

Y

IT roadmap and tech review

Y

Y

Y

Full Microsoft suite support services

Y

Y

Y