You need to improve efficiency across your insurance and finance organisations, respond to regulatory change, reduce operational costs and improve IT security. You need a system that can do all of this, and more - meet your customers on every channel and constantly improve their experience so they come to you first and stay loyal to you.
We provide technology for insurance companies and financial services through the following solutions:
Our solutions work together to provide insurance and finance companies the visibility, customer experience and compliance you need.
Our call recording for insurance companies and reporting solutions comply with PCI DSS, HIPAA, MiFID II and GDPR.
Our collaboration solutions help you lead, manage and develop your team whilst also empowering you to deliver a high level of client service and control over the end-to-end customer experience.
Cloud telephony solutions promote team engagement and customer engagement seamlessly across any barriers - including moving or expanding your business to new offices.
Adaptable call routes to hunt groups based on different criteria creates a consistently high standard of customer experience and ensures your customer can get the right answers the first time they call.
Don't lose the human touch as you move to digital from a traditional brick/mortar point
Move from transactional, routine transactions to engaging in real time. Personalize your mobile services to differentiate your offerings and boost brand loyalty. Give your customers the self-service capabilities they are looking for, with the ability to escalate seamlessly to a live agent via voice or video—complete with co-browsing and content sharing.
In the shift from brick and mortar branches to online banking, you increase efficiency and reduce costs but you don’t want to lose the all-important human touch. Modern consumers want personalized experiences that matter. Embed BlueJeans video platform in your online app, and offer customers secure, face-to-face contact from anywhere.
Customer preferences and expectations are changing. Meet them on their terms, seamlessly, using solutions from self-service to mobile to social.
Join us at our Customer Experience Centre in Farnham, Surrey to experience cloud technology first hand.
The use of cloud technology for business telecoms, communications and IT is on the rise, as businesses are becoming increasingly aware of the multiple benefits cloud computing can have in terms of efficiency and profitability.
In our cloud talk, hear the latest insight from our experts on how best to utilise the cloud to improve your communications and IT. These essential tips will help to guide your organisation through the process and learn where you can cut time and complexity. Cloud technology allows you to work smarter, not harder.
As experts in the field, Telefonix will ensure your journey to implementing cloud technology is easy and stress free.