The insurance and finance industries are ever changing, with new regulatory compliance meaning companies are having to adopt new technology to be compliant.
You need to improve efficiency across your insurance and finance organisations, respond to regulatory change, reduce operational costs and improve IT security. You need a system that can do all of this, and more - meet your customers on every channel and constantly improve their experience so they come to you first and stay loyal to you.
We provide technology for insurance companies and financial services through the following solutions:
Our solutions work together to provide insurance and finance companies the visibility, customer experience and compliance you need.
We help insurers and financial services modernise legacy systems, embrace new technology, leverage digital legacy integration services to reengineer business processes to enhance business agility. These changes improve operational efficiency, reduce costs, and improve margins, helping to monetise new channels, and prepare for changing business needs.
Our call recording for insurance companies and reporting solutions comply with PCI DSS, HIPAA, MiFID II and GDPR.
Our collaboration solutions help you lead, manage and develop your team whilst also empowering you to deliver a high level of client service and control over the end-to-end customer experience. Through unified communications across a range of devices, you can maintain a high level of consistency in customer interactions and service.
Ensure you maintain a high level of cyber security to ensure your customer data is safe and secure, and prevent any risk of a damaging breach, which could potentially have a detrimental impact on your business.
Adaptable call routes to hunt groups based on different criteria creates a consistently high standard of customer experience and ensures your customer can get the right answers the first time they call.
Don't lose the human touch as you move to digital from a traditional brick/mortar point
Move from transactional, routine transactions to engaging in real time. Personalize your mobile services to differentiate your offerings and boost brand loyalty. Give your customers the self-service capabilities they are looking for, with the ability to escalate seamlessly to a live agent via voice or video—complete with co-browsing and content sharing.
In the shift from brick and mortar branches to online banking, you increase efficiency and reduce costs but you don’t want to lose the all-important human touch. Modern consumers want personalized experiences that matter. Embed BlueJeans video platform in your online app, and offer customers secure, face-to-face contact from anywhere.
Customer preferences and expectations are changing. Meet them on their terms, seamlessly, using solutions from self-service to mobile to social. Avaya IP Office Contact Centre brings a new dimension of customer service to finance companies.
If your business takes card payments over the phone, are you adhering to PCI compliance? By utilising RevoPCI, you can ensure that you don't fall foul of the requirements that are in place.
RevoPCI allows you to take card payments through a secure keypad entering process, ensuring no data is delivered to the agent and the details are securely sent to the payment provider.
With GDPR regulations covering the protection of consumers' data, the RevoPCI solution prepares you for the new rules set to be introduced.