A passionate business leader, who believes the customer experience should be above and beyond expectation. Mike has been building customer focused technology solutions for the past 20 years and is now driving the Telefonix business into its growth stage, with plans to make Telefonix the leading total IT & Communications supplier focused on the small, medium and enterprise business market in the UK. When not challenging the business and leading the team, Mike can often be found chasing a small white ball around the countryside with clients (golf!). His striving for continual improvement has seen his handicap come down from 24 to 8 in the past five years.
With more than 16 years engineering experience in the communications industry, David has a passion for new technology. David's expertise has provided him with a wealth of knowledge to deliver cutting-edge technology solutions to the highest standards, ensuring our customer service levels remain at the highest level. As Operations Director at Telefonix, David is responsible for managing Client Projects, Engineering, Customer Service and Vendor Relationships. He's a keen sportsman mostly playing cricket and enjoys hacking his way around a golf course. David's a bit of a petrol head; he loves fast cars, Formula 1 and the annual trip to the Goodwood Festival of Speed.
Our newest member of the management team, Peter has a wealth of experience in IT infrastructure and service delivery management, having worked at large corporate organisations for over 10 years. Peter is responsible for leading our in-house service desk and IT support teams, plus overseeing our IT, Telephony, and Unified Communications installations and field engineering projects. His primary goal is to strive for service excellence to ensure our clients have a positive experience with our support services team. In his spare time, Peter is a fan of the great outdoors, and has walked in the Himalayas, with plans to trek up Mount Kilimanjaro in the future.
Niki joined Telefonix in 2002, watching the business grow and expand hugely. Niki has held a variety of roles in Office Management, Client Projects, Purchasing, Sales, and Account Management. Niki understands the complex and ever-changing technology landscape and is responsible for managing the relationships with many of our largest clients. With an eye for detail, she is passionate about providing the best levels of service, while developing long-term relationships, often becoming a go-to trusted advisor to help clients with the right solution. As a busy mum and wife, Niki is a keen seamstress and crafter, always involved in charitable causes such as her son's pre-school fundraising.
The Brent has been with Telefonix since 2009, with 20 years experience as a Telephony and Comms Engineer, working on Avaya IP Office since its beginning. With broad experience across many technologies from analogue to VoIP, SBC, routing, switching, and VLAN. Brent is a wealth of knowledge, and you could talk to him about everything from your desk phone through the infrastructure and out to the public network. Brent is the voice of experience, providing ongoing support and mentoring across the team, always striving to ensure the highest levels of quality and support for our clients.