Avaya Customer Call Reporter

Customer Call Reporter (avaya CCR) has replaced the Avaya Compact Contact Centre and is the contact centre software of choice. Unlike 3rd party addons lacking Avaya devconnect compatibility accreditation, Customer Call Reporter was solely developed for and is proven to work seamlessly with the IP Office platform, being developed in house by Avaya developers with quality assurances.

Avaya CCR allows supervisors to track & measure staff customer service and agent productivity levels through a browser based interface. The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple - drag and drop, point and click. Recipients can receive reports in format of their choice - .doc, .xls, .pdf, etc. Though CCR can support up to 150 agents, 30 supervisors, and one administrator, the primary target market for the solution is the Small Business with less than 30 agents.

This Product

Free trial available
Demo available
Bundle available

Avaya Customer Call Reporter

• Simple/Intuitive Reporting
• Track & measure customer service and agent productivity levels with real-time & historic reporting
• Can support up to 150 agents, 30 supervisors and one administrator
• Though CCR can support up to 150 agents, 30 supervisors, and one administrator, the primary target is SME companies with less than 30 agents
• Part of Avaya IP Office preferred edition
• Now with a Wallboard in IP Office 6!

Avaya Customer Call Reporter - Trials

Telefonix Voice & Data is proud to be one of the beta test sites for Customer Call Reporter. Telefonix Voice & Data has a history of being one of Avaya's partners to betatest new products such as Customer Call Reporter - which means that we are able to suggest changes based on the feedback provided by the customers who we demonstrate the product to and whom we install it with. If you would like your company's CCR installation to be maintained by a company that has close links to the CCR design process, please contact telefonix Voice & Data on 01252 333888.

Avaya Customer Call Reporter - Related Pages

Avaya Customer Call Reporter - Related IP Office Downloads

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Avaya Customer Call Reporter - Gallery

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