IP Office Phone Systems

Business Support

Telefonix Voice & Data offer both IP Office phone system support and IT support. In the current climate of a 24 hour economy, it is absolutely essential that your telephony and computing systems are running all day - and all night. But what happens when your inhouse support stops at 5pm, does your IT department go home or does your outsourced partner shut up shop for the evening? This... could be a disaster. You have that important sales call in the morning and decide to finish the proposal at home with a glass of wine. When you arrive home you find your office network is down or not reachable remotely. What do you do? Go back to the office and reboot everything and hope you do not break something or make things worse?

IP Office Telephony Support

Our IP Office support packages come in various shapes and sizes to suit a range of budgets and criticalities, and are all naturally backed by our Avaya trained and certified engineers. We supply IP Office support throughout the UK and are first and foremost Avaya IP Office specialists, having been one of the first installations of IP Office and a testing partner for every version of the platform. Call on our team of experts to assist you with your Avaya IP Office support needs. The engineers you will work with on this Avaya Certified Help Desk are recognized as some of the most experienced in the industry and have the knowledge, tools and skills you need in a technology partner. Thoughtful quality care will be given to your critical communication systems and applications and we look forward to delighting you with our expert service.

Our processes are well documented and clear, and you will be kept up to date on the progress of your IP Office support issue continuously. Access to our help desk support is available up to 24/7 depending on the package chosen. Our IP Office support packages come with SLAs and guarantees, and we pride ourselves on continuing and ongoing quality of care when other telecoms resellers might lose interest after the first initial sale. Many of our support customers come from companies that have been let down by other resellers. Our most basic IP Office support package is the market leader insofar that it offers moves, adds and changes for free, unlike other IP Office companies. The most advanced IP Office support package offers 24/7 IP Office support.

IT Server & Network Support

Telefonix IT support services offer a complete range of maintenance support agreements with SLAs to protect and cover your network and computing systems in the event of breakdown or failure. Our contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

• Telephone Support
  Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.
• Fast, onsite response
  An engineer will be onsite within between 2 and 4 hours of reported failure of critical equipment such as servers or network switches/hubs. Our support engineers have KPIs for fixing problems on the same day.
• Loan Equipment
  We will provide loan equipment if the failed item is not repairable onsite. In the event of PC failure, a loan computer will be provided and data transferred to the loan and back again once your computer has been repaired.
• Remote Support (if available)
  We will connect into your network from our head office in Camberley (if the facility to do so exists) and attempt to resolve your faults.

Platinum Business Support

Customers who seek platinum support for one of the two support services we offer usually want platinum support for the other as well. For a customer who has taken one platinum support package, there is considerable room for negotiation regarding any charges for the other. We would encourage you to create a bespoke combination that suits your business needs and contact us telling us exactly what you need.