CommsOffice

CommsOffice from CommSoft RMS, is a telephone system management and reporting solution that gives companies the ability to track and control telephone usage throughout their organisation. Extensions, trunks, groups of extensions and departments can be monitored and reported on, helping you to make accurate decisions about requirements for your business. The package includes the ability to track and control telephony, internet, data & email capacity and usage. Network capacity and capability can be measured, helping you to make accurate decisions about requirements for your business.

CommsOffice is a sound business investment for thousands of UK organisations. If you want to track sales teams, support environments or contact centre agents, monitor employee telephone, internet and email usage, control costs or predict peak business times, CommsOffice does all of these things and more. CommsOffice is ideal for contact centres but any type of business can use CommsOffice, have internet and email in the building, then you should be monitoring usage.

CommsOffice has a familiar MS Outlook feel with its user friendly interface. There is a vast range of standard and easily customisable reports available. CommsOffice is easy to install, use and maintain.

CommsOffice Features

• Full call management reporting with wide range of reports
  • Account codes
  • Add phone numbers associated with account codes for further tracking
  • Authorisation codes and PIN numbers supported
  • Auto discovery of extensions, trunks, PIN numbers, account codes
  • Call ID (if switch enabled)
  • DDI/DID numbers
  • Hunt groups supported
  • Raw call data is zipped each night for economical storage
  • Emergency services call monitoring and alarm notification
• Integrated live ACD Stats
• Ticker-tape scrolling or tile view of live ACD stats
• Ideal for contact centres and any business with a phone system
  • MS SQL database
  • Multisite configuration
  • Multiuser with security by user or group level
  • Multiple organisations of departments
  • Realtime call capturing and reporting
  • Split database across multiple machines for large installations
  • Unlimited workstation installations at no extra cost
• Microsoft Outlook appearance - familiar and easy to use
• Integration of voice recording files with call management reporting
• Network reports show internet sites visited, email use and user activity
• Web Reporting and monitoring
  • Standard call reports
  • Customise and/or edit standard reports and save for future use
  • Report scheduler
  • Report scheduler runs as a service
  • Report to screen, e-mail, file or printer
  • Web reporting
  • Alarms customisable by user
  • Alarm notification sent via e-mail, user, computer, or printer
  • Auto updates via internet
  • Call utilities including import, delete, move of call data and re cost of data
  • Error logs sent via email to support department
  • Rates management
  • Uplift call cost by extension, trunk or department
• Multi-site capability
• Built-in alarms and fraud prevention to highlight telephone system abuse
• Includes custom build database utilities
• Full support and integration from telefonix Voice & Data

CommsOffice Upgrades

CommsOffice is a modular and offers easy upgrade paths to CommsOffice Pro, Enterprise and Voice plus new CTI, PA Operator Console modules available.

Commsoft CommsOffice Downloads

CommsOffice overview

CommsOffice Professional overview

CommsOffice Enterprise overview

CommsOffice Voice overview

CommsOffice Gallery

The CommsOffice Wallboard allows a variety of configurations for contact centre display.

The CommsOffice Today screen summarises the day's most important statistics, as younfigured by yourself.

Peak telephone usage times are easily identified with the CommsOffice Peak Times Report

Calls By Extension is one of the standard CommsOffice reports.

The CommsOffice phone system software suite comes with a variety of upgrade options.

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