CRM Integration

Whilst phone systems are great for their advanced telephony features, the more progressive company will integrate their phone system into their CRM to create a comprehensive customer-centric centralised database. All our phone systems integrate with CRMs, from Microsoft to Sage to SAP and Maximiser to Salesforce.

For small businesses, this is a great force multiplier that both takes advantage of the efficiencies inherent in this system and allows great customer service to a standard that large companies can rarely match. All this functionality is inherent in every one of our PBX phone systems, so if your company already uses a customer database, you should purchase a telephone system that will allow allow you to hook your system into your CRM with the simplicity and seamlessness that the Avaya IP500 does.

CRM Integration Gallery

Microsoft CRM integrates with the Avaya IP Office CCC to track, process, and store information, and support consistent service for customer transactions

CRM integration is a straightforward process which we always recommend for business clients

CRM integration is not restricted to commercial applications, and open source applications can also integrate with our phone systems

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