IP Office Phone Systems

Network Support

Whether you want to build or migrate a computer network, improve or maximise your existing IT infrastructure, add extra resilience and security, or establish round-the-clock support for your network users, Telefonix Voice & Data has the specialist expertise you need. We combine practicality and knowledge. Since opening our doors in the 1990s we have cabled over 1000s of racks and servers in the UK, advised a wide range of companies, created a 24/7 helpdesk and continue to provide on-going support service.

What makes us better? Simple, we not only have skilled and experienced engineers - but we concentrate on service quality above all else. If a problem cannot be solved, we build a solution to go around it. This gives us unparalleled finesse over all the systems we look after. We'll concentrate on keeping your hardware in shape so that you can concentrate on running your business. We have many testimonials, case studies and references, all from different business sectors and different sized companies: if you would like to know more about us then talk to us and we'll put you in touch with a customer who talks your language.

Typical Telefonix Networking Support

IPE Health 2011 - asked us for installation and management of around 20 ADSL connections provided to remote workers with a VPN solution back to the head office as to allow the use of remote IP Telephones.

WFP needed a new installation of network hardware and UPS. The existing network hardware wasn't meeting the required specifications for throughput as the company has a high throughput of emails on a weekly basis. A New watchguard firewall device was installed to provide full load balancing across several internet connections and also provides content filtering, firewalling, VLAN routing and traffic management. The existing UPS at site needed renewing as it was not lasting long enough to allow the server to shut down correctly so the specification of a new UPS was provided and installed to meet this demand.

EDL - We provide and manage an MPLS network which interconnects around 30 branches to a central data centre. We host all the email and file management services and provide a Citrix environment for the users to work on via thin clients.

24/7 Network Support

In the current climate of a 24 hour economy, it is absolutely essential that your networks are running all day - and all night. More employees are working from home, and this is great for a modern business as better flexibility for your staff means happier and more productive staff overall. With high speed data links becoming more affordable by the day it can now be seen as normal to be putting in a few hours in the evening.

But what happens when your Network support stops at 5pm, does your IT department go home or your outsourced partner shut up shop for the evening? This... could be a disaster. You have that important sales call in the morning and decide to finish the proposal at home with a glass of wine. When you arrive home you find your office network is down or not reachable remotely. What do you do? Go back to the office and reboot everything and hope you do not break something or make things worse?

Here at Telefonix Voice & Data we provide out of hours 24/7 network support for our clients. Clients can have direct mobile numbers for absolute emergency response, to be used for critical support that above all else must be fixed as soon as possible, and we also have a dedicated out of hours IT Support number. This dedicated number will get you direct access to an engineer any time of day or night. We go that little bit further at Telefonix Voice & Data to ensure that your systems are run smoothly every minute of every day, 7 days a week, 365/365.

The Telefonix Way

Telefonix support services offer a complete range of maintenance support agreements with SLAs to protect and cover your network in the event of breakdown or failure. Our contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

• Telephone Support
  Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.
• Fast, onsite response
  An engineer will be onsite within between 2 and 4 hours of reported failure of critical equipment such as servers or network switches/hubs. Our support engineers have KPIs for fixing problems on the same day.
• Loan Equipment
  We will provide loan equipment if the failed item is not repairable onsite. In the event of PC failure, a loan computer will be provided and data transferred to the loan and back again once your computer has been repaired.
• Remote Support (if available)
  We will connect into your network from our head office in Camberley (if the facility to do so exists) and attempt to resolve your faults.