IP Office Phone Systems

Server Support

As a small business it is essential that your servers and IT services are reliable, functional and cost effective. Telefonix Voice & Data has focused on providing the right small business IT, computer, network support and services for many different types of small businesses since the 1990s; we are experienced specialists providing first class IT support for small businesses. Over the years, we have helped most sizes and types of small business, and as a result we will have a solution for whatever problems you are experiencing, or projects you have in mind. Whether your business has one, fifty, or five hundred employees, we have solutions that are comprehensive, cost effective, and relevant. We actively work with you to make your IT work for you.

Using a combination of our in house skillset and network of qualified suppliers, we can supply your small business with everything it needs from small business IT, computer, network support and services including servers, workstations, network hardware and data cabling, to broadband, Voice over IP (VoIP) telephony solutions, domains, hosting and email. Our aim is for you to have only one number to call for any IT, communications or web related problem or project. And, as Microsoft Small Business IT Specialists, we are qualified and experienced in supporting you to implement small business IT services to solve your business IT challenges and promote growth.

Typical Telefonix Server Support

Arena Stone & Ceramics needed a general system overhaul in 2011. The new system was specced out and pre-configured off site for them. Then, the new server was taken to site where all data was copied across, new email infrastructure was configured and a new backup system was configured.

Mid 2011, ETLG's existing infrastructure was becoming old, outdated and slow. Two new servers were installed, which included the main server for corporate functions (email, file and print, AV management etc), whilst the second server was setup as a terminal server for both remote working solution and internal usage. The network infrastructure also needed upgrading so new equipment was pre configured off site and installed which included Netgear switches and Watchguard firewalls.

Clipfine came to us when their existing file and print server was old, slow and flagging... before it eventually just gave up and failed. Straight away, a new machine was specced with future staff expansion in mind, and the customer bought the recommended equipment. We attended site, setup the machine, copied all data across and setup all new file shares and print shares.

FTT (Virtual Solution) had a complete server infrastructure rebuild. This comprised of specifying server hardware that was capable of running a minimum of 5 virtual machines to run domain controllers, exchange (email), file and print sharing, antivirus management and provide redundancy. Telefonix preconfigured the hardware and software off site for the virtual platform with the necessary virtual machines setup and resources allocated along with Server 2008 OS installations. Once complete, the equipment was taken to site, installed and all corporate data was transferred over to the new system. All network machines were then re-joined to the new domain. Other services such as email, data shares and print services were also setup on site during the installation.

EEC Noise control is an example of the same level of service that we provide for a small company as for a large company. EEC Noise control required a new server for installation of Microsoft SharePoint Services. Existing server was not of correct specification to run SharePoint alongside exchange (email), file and print services, antivirus management etc. The new server was specified above recommended specs for SharePoint as to provide future proofing and expansion for the SharePoint services. Server was pre configured with windows server 2003 operating system and SharePoint services pre-installed ready for customers SharePoint consultants to complete installation and migration to the new machine.

24/7 Server Support

In the current climate of a 24 hour economy, it is absolutely essential that your servers are running all day - and all night. More employees are working from home, and this is great for a modern business as better flexibility for your staff means happier and more productive staff overall. With high speed data links becoming more affordable by the day it can now be seen as normal to be putting in a few hours in the evening.

But what happens when your current server support stops at 5pm, does your IT department go home or your outsourced partner shut up shop for the evening? This... could be a disaster. You have that important sales call in the morning and decide to finish the proposal at home with a glass of wine. When you arrive home you find your office network is down or not reachable remotely. What do you do? Go back to the office and reboot everything and hope you do not break something or make things worse?

Here at Telefonix Voice & Data we provide out of hours 24/7 network support for our clients. Clients can have direct mobile numbers for absolute emergency response, to be used for critical server support that above all else must be fixed as soon as possible, and we also have a dedicated out of hours IT Support number. This dedicated number will get you direct access to an engineer any time of day or night. We go that little bit further at Telefonix Voice & Data to ensure that your servers run smoothly every minute of every day, 7 days a week, 365/365.

The Telefonix Way

Telefonix support services offer a complete range of maintenance support agreements with SLAs to protect and cover your server in the event of breakdown or failure. Our server support contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

• Telephone Support
  Experienced engineers provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible. We always aim fior the same day.
• Fast, onsite response
  An engineer will be onsite within between 2 and 4 hours of reported failure of critical equipment such as servers or network switches/hubs. Our engineers have KPIs for fixing problems on the same day.
• Loan Equipment
  We will provide loan equipment if the failed item is not repairable onsite.
• Remote Support (if available)
  We will connect into your server from our head office in Camberley (if the facility to do so exists) and attempt to resolve your issues.