Call Management / Call Logging

Proteus Call Logging

Proteus Office is an advanced management information software that gives you total visibility of your phone costs and usage, collecting data from a single PABX (or IP telephony system). This software solution is targeted primarily at the small and medium sized businesses, with it’s active main screen continually analysing and displaying up-to-date call summary information.

Proteus Office differs from other SME call management solutions, in that it offers a greater depth of reporting and customisation, from the creation of user-definable historic spreadsheets and graphs, to tailored real-time monitors and Alarms.

Benefits:

• Proteus is a professional communications management application, offering users unparalled reporting functionality that allows tailor-made reports, via a highly flexible filtering system and choice of export options
• Proteus can schedule daily, weekly or monthly reports to be emailed to you or the relevant department automatically at pre-determined intervals, minimizing user intervention but ensuring reports are delivered on time and to the right people
• Proteus comes complete with a real-time call monitor, providing instant monitoring of all, or filtered calls
• Proteus Carrier Cost Comparison utility allows you to compare costs for calls to any destination for various carriers
• Proteus Costing Reports can provide a quick tool to verify your telephone bill and allocate costs
• Proteus Private Wire (leased line) analysis identifies actual usage, enabling you to terminate under-used lines
• Proteus Traffic and Trunk Usage analysis enables you to spot any calls that breakout from a preferred carrier to a more expensive one
• Proteus Response and Answer Time Reports enable you to manage call centre activity and customer service levels
• Proteus Alarms can be configured to target specific types of calls, such as premium rate numbers and calls over a specific duration or cost. When any of the call types are matched, Proteus Alarms instantly notifies you by screen pop, email or a message to your mobile

Drill Down and Graphical Analysis available at the touch of a button.

At a glance control centre displaying a dashboard of your call analysis.