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Proteus Voice Recording System is an advanced,
fault tolerant, digital recording system. Call search and playback
is controlled through the standard Proteus Enterprise Web browser
interface.
Business Drivers:
- Public
Liability – regulatory requirements mean that all calls
need to be recorded
- Call
Centres – call recording can be used as a means of training
and improving agent performance and quality of service
- Financial
Sector – dispute resolution where call recording provides
proof
- Legal
Sector – evidence of conversations and agreements
Key Features:
- Web interface for convenient access
- Powerful search capabilities with Proteus Call Finder
- Recorder status
- Recorder Events
- Archive status
- Reliability and flexible architecture.
Call
us now to arrange a demonstration
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