Telefonix has been awarded Gold certification status in the Avaya Business Partner Program. This new certification commends Telefonix for our display of excellence in the areas of skills training, product knowledge, customer service and joint business and marketing planning. This accreditation of our success is only urging us to bring further value to both the business and our customers.

A Breast Cancer Charity that is moving into larger premises has had an Avaya IP Office solution installed to enhance and enable the charity to grow. The user count is set to grow considerably over the next few weeks and the system is scalable to allow the growth.
The system is feature rich and the CTI (computer telephony intergration) is paramount to their operation.

Avaya has just released the IP500 series telephony platform, upon days after its inception into the UK market we have won our first deal with this new platform. Our Client had a business need for better call centre reports and stats, after deliberation they choose Avaya IP 500 and the IP Office suite of call centre applications as the platfrom for them. They had a set of pre-requisites that we had to satisfy, including ensuring that they were buying best of breed, getting value for money (pound for pound on functionality) and ensuring that they had a scaleable solution in which they could grow.

Systems Supported announce the successful rollout of the first phase of an IT and communications infrastructure for everydayloans, the name behind a new, straightforward way for individuals to borrow money in the UK. The outsourced technology solution includes the design, implementation, management and support of an internet (IP) based network infrastructure that flexibly supports the growth plans of the business without the need for high levels of capital investment or significant overheads.

everydayloans wanted a single technology solution that was cost effective on day one but would scale with the business in supporting head office operations and the development of the branch network. As a high street retail finance business emphasising face to face contact with customers it is critical that technology is secure, effective and reliable in supporting customer interactions and back office operations.

Danny Malone, CFO at everydayloans said “Our aggressive business plans require shrewd investment in a technology solution that will support the evolution of the business and Systems Supported demonstrated a rare understanding of not only the technology, but how to apply it to support a growing, multi-site operation.” He continues, “We are focussed on developing a financial services business and are delighted that the team from Systems Supported is working with us to deliver the technology to support the business plan.”

Commenting of the early success of the everydayloans rollout Mike Kirby, Managing Director of Systems Supported said, “Our business is about providing customers with relevant and cost effective technology solutions that work hard for them rather than the other way round. everydayloans is a great example of how we can help rapidly growing or changing businesses that don’t want to focus on technology, but need it to be successful.”

Incorporating technology from Avaya, IBM, Microsoft and Citrix, Systems Supported has delivered a resilient, highly scalable internet protocol (IP) infrastructure based around the latest standards. Voice over IP is used for telephone communication across the business. The Avaya based system facilitates flexible, productive working in a rapidly evolving, multi-site environment, as well as offering well documented cost benefits. The data centre houses an IBM BladeCenter server environment that offers a highly scalable solution to business growth through modular components. This Windows based infrastructure provides a cost effective approach that ensures high reliability and easy maintenance. The use of thin client technology for desktop computing throughout the organisation ensures that no data is stored locally. This improves the security and confidentiality of customer information in accordance with law and regulation as well as delivering a more flexible and easier to maintain computing infrastructure.

Phil Cooper, IT manager at everydayloans said “We quickly needed a single, reliable and cost effective IT and communications infrastructure that would flex and scale with the business and that’s exactly what the team from Systems Supported have delivered.” He added, “Systems Supported was selected as the technology partner for everydayloans following a rigorous selection procedure in which they beat a number of long established IT and telephony providers.”

- ends -



Notes to Editor

About everydayloans

everydayloans was established in 2006. The name behind a new, straightforward way for individuals to borrow money in the UK is not a bank but an independent lender. Every loan for new customers is finalised face to face in one of a growing number of high street retail branches. Independence means that Everyday Loans can in certain cases be more flexible in deciding when and how much to lend, while maintaining a commitment to professional, responsible lending.

everydayloans can be found on the web at www.everyday-loans.co.uk. everydayloans is a trading name of Everyday Loans Limited.

About Systems Supported

Systems Supported is one of three brands, including Telefonix and OrangeBubble that together offer a unique approach to creating business value from technology. Based in Hampshire the companies deliver complete IT, web and voice and data communications systems that solve real business issues for small, medium and large organisations across the UK.

Systems Supported can be found on the web at www.systems-supported.com, with Telefonix at www.telefonix.co.uk and OrangeBubble at www.orangebubble.net.



For more information please contact:

Collumbell Communications Ltd
Chris Ritchie
01628 894 313
chris@collumbell.com

A contract has been awarded and now delivered to provide a high call flow call centre. The solution was specified using the Avaya IP Office 406 main control unit. In conjunction with the avaya digital 5410 handsets with supra monaural plus headsets. Voicemail Pro and Phone manager pro were also implemented to ensure efficent call handling and control at all times. User training was paramount to ensure that call centre agents were proficianet in the new technology before going live.
Call Centre reporting and stats have also been implemented ensuring that agents perform to the companies targets.

We have just successfully won a bid for the provision of an IP Telephony Solution for a Midlands based accountancy firm, we were one of 14 suppliers that were invited to tender for the project.

We were very confident with our approach and let our technical skills sell the solution to the client, who had been told by numerous other suppliers that what they wanted to achieve was not possible!

To ensure that we won the contract we installed the solution onto their live network to prove that it would work.

Avaya IP Office 406 was the winning formula, with the phone manager software being deployed over Citrix.

We have taken our first order for the long awaited IP DECT solution for the IP Office phone system range. The installation is to go onto an existing client’s solution where they have created a remote office with 8 remote workers all using VoIP. They have just upgraded to Orangebubble 1MB SDSL for their backbone with all users having Orangebubble ADSL circuits.

The IP DECT will enable their staff to become extremely flexible when home working and ensure ultimate mobility. For more details of how IP DECT can aid your business please call Chris Rowe on 01252 333888.

Another Pure IP installation using the Avaya IP Office has been confirmed. The solution will be installed using sperate VLAN's for both voice and data. These will be routed using Layer 3 switches, which will provide the POE (Power over Ethernet), traffic priority, fast switching and resilince to the converged network.
A gigabit backbone will be used in conjuntion with three edge switches. The office has limited cabling so therefore the IP solution was the perfect answer. The current workstations will be plugged into the switch port on the rear of the Avaya 5610 handsets to enable both phone and PC access to the appropiate VLAN whilst maintaining Quality of Service.

A computer Value Added Reseller had a need to update their old communications platform to a system that would allow them to use a TAPI function with their CRM database that is hosted via Terminal Services. As standard the Avaya TAPI will not support this function therefore a 3rd Party TAPI was sourced and linked with both the CRM application and Phone Manager software.
The system will now dial out of the database, the sales staff can use the "Power Dialer" functionality allowing the management to control the number of calls each sales staff makes. Also the CRM package will screen pop the incoming callers record if matched.

We are now able to provide SDSL circuits for your businesses. We offer three levels of bandwidth, 0.5Mb, 1Mb and 2Mb. These are ideal for using when connecting multiple sites with VPN's. They are also fantastic when using Voice over IP. Call us now on 01252 333888 to find out more and see how you can utilise an SDSL connection with an Avaya IP Office and Voice over IP.

Another new project office has been opened in London. An Avaya IP Office 406v2 loaded with Voice Compression Card is to be installed. This fits in with their rollout programme for the UK offices. The new range of digital handsets will also be used (DS 5410 and 5420).
The system will be VOIP enabled in readiness for the MPLS rollout that is scheduled for later next year. This will improve communications between projects and the head Office greatly and have a signficant call cost reduction both nationally and globally.

A local company that had outgrown their existing premises needed a solution to enable them to connect another warehouse 250m away. After a consultaion with Telefonix and their IT Supplier a solution involving expanding their current Siemens Hi Path with a HG1500 Card was agreed as the solution.

This now enables them to have IP Extensions at the secondary site whilst enabling control of communctions and costs from the primary site.

Another succesful IP Implementation for Telefonix.

A new range of superior voice compression cards have been released by Avaya for the IP Office range of telephony systems. These cards will now be available in 4, 8 and 16 sized cards. They have superior features of echo / noise cancelling compression.

They have been released so please call us for more details on 01252 333888.

We have a working Avaya IP Office VOIP installation that sits with the NHS Trusts communication backbone. This will be through a main multiple hub of Avaya IP Office 412's. These will connect to their main platform via QSig. Each remote site will have an IP Office solution that will connect to the main hub through Voice over IP, enabling free calls between sites and also reducing fixed line links dramtically.
The Communication Director will be personally trialling the system and we hope to hear back soon with regard to the planned roll out.

Systems Supported has won a contract to implement a wireless network for a privately owned luxury "Town & Country Hotel".
The solution was developed especially for the hotel and a site survey has already been performed to ensure full connectivity. Implemenatation takes place over the next couple of weeks.
The wireless connection will allow the hotel to develop its conference bookings and client base as it was a prerequisite for them.

An African Mobile Telecomunication Provider has purchased a Panasonic KXTDA 200 for its 60 user Call Centre. We have been working closely with the customer in ensuring compatability before shipping the solution overseas.
This could start a new export side to the business as we are getting many overseas enquiries.

We have won a contract to provide an end to end turnkey solution for a distribution outlet. The solution comprises of structured cabling, wireless access, Server and PC installation, multi site VPN and remote access setup. Along with a multi site and Remote worker Avaya IP Office telephony solution using Voice over IP (VOIP).
We were chosen as we "were able to deliver the whole solution, the benefit to us as a customer is we only have to deal with one supplier"

An International Construction Firm chooses The Avaya IP Office 412 and the new range of IP handsets (5600 series). A number of solutions were presented to them and the benefits were illustrated. Demo systems were installed at their head office for the staff so that they could "touch & feel" them to ensure that they were happy with the product.

The Avaya IP Office 412 loaded with dual PRI cards and dual VCM 30 cards with a mixture of 200 of the new 5600 series IP Handsets was the solution. To prevent unnecessary power cabling it was recommended that HP Power over Ethernet (POE) switches were used enabling simplicity and ease of manageability for the growing company.

The future roadmap is to implement IP Links to overseas sites and project offices within the UK.

We are currently installing a trial solution for the NHS. This involves providing telephone systems for the small trust offices and connecting them into the main backbone.
This will be through a main multiple hub of Avaya IP Office 412's. These will connect to their main platform via QSig. Each remote site will have an IP Office solution that will connect to the main hub through Voice over IP, enabling free calls between sites and also reducing fixed line links dramtically.

Panasonic are releasing the launch of the long awaited bigger brother to their KXTDA phone system range. The KXTDA 600 will be ready for sale in September and we are able to take orders now for the kit.
This is an ideal solution and keenly priced in accordance with the rest of the KXTDA range for larger businesses still wishing to stick with the Panasonic brand.

Siemens are in the process of launching the 3800 HiPath - capable of growing to 500 IP Extensions and 384 Digital Extensions.

There are a new range of handsets that allow LCD buttons rather than the old paper labels. This allows speedy changing of user hot keys and functionality and also aids hot desking.

We have negotiated a fantastic deal for all new and existing customers to Telefonix when they purchase a new telephone system. We are able to offer FREE ISDN2 or ISDN30 installations.

This is a superb offer that could save you up to £1,000.00 of Installation costs. This also includes the DDI planning charge as well which is another £110.00 saving.

Please call us to find out more details on this great offer and get the ball rolling to cut your costs!

Version 3 software release will be available on the 21st March 2005. All clients that have maintenance contracts with Telefonix will get the upgrade installed free of charge.

There are some major changes in the way the phone system can now work as a traditional key system with line buttons if needed - This is a great feature for companies wishing to move to a modern solution but wishing to keep similar functionality that older systems from Panasonic and Norstar used to have.

All software can now be trialed at no cost for 45 days. This is a superb feature that enables you to try before you buy and see how the extra functionality could improve your business and customer service.

Systems Supported are currently developing a new business unit to cater for our clients needs in the areas of compliance and asset management of IT, Voice and data.

This will also cover business rules and legislation coupled with a Disaster Recovery planning team. We will be adding other tools to the tool box as we develop the skills / knowledge base to cover aspects of system security and data protection.

We will keep you informed of our progress.

We are currently testing the version 3.0 software release for the IP Office family and are very excited by some of the new features that we will be able to offer to clients soon.

Our engineers have been testing it on our demonstration platform and are busy learning and testing features like the new call recording option. This is an extremely powerful application that will enable small to medium businesses a cost effective call recording solution to be added to their phone system.

There is also the ability to create the IP Office in to a true key system, like the more traditional phone systems (Panasonic, Toshiba, Siemens) making the IP Office extremely flexible for all business situations and solutions.

Watch this space for more news from our engineering team.

One of our clients, a Navision Reseller has developed a mobile PDA solution for Microsoft Navision ERP system. After their successful installation of an Avaya IP Office 403 telephone system, linking their staff all who are remote workers via ADSL & VPN Tunnels with IP Hardphones (Avaya 4620), they approached our technical department requesting an IP Softphone that could work on a wireless activated PDA.

After a lot of research Telefonix found a 3rd party IP Softphone application and have successfully connected it to the IP Office phone system. The clarity of the call is awesome and the ability to roam within the wireless network is fantastic.

This is a breakthrough for users wishing to have just one device for both mobile and office communications, and will work extremely well for users who hot desk and visit multiple offices.

To find out more and arrange a demonstration then either click the Call me Now button above or phone us on 01252 333888.

Over the Xmas Holidays we have been busy installing numerous communications solutions by effective use of voice over IP and the Avaya IP Office Telephone system.

We have found that more and more companies are requiring solutions for their remote office and tele/mobile workers. By combining the IP Office phone system and a voice compression card, linked with VPN tunnels across ADSL users can easily and cost effectively become part of the business team and communication system.

To find out how you can benefit call us now on 01252 333 888

We have a number of new solutions ready to be launched in the 1st quarter of 2005. We are also awaiting the new handset release from Avaya which is expected to be in March 2005. We have already got these Avaya Digital Station handsets displayed under our handsets section of the website. We are also eagerly waiting for the Version 3.0 software release for the Avaya IP Office and Phone Manager.

We are looking forward to a fantastic year in 2005!

The Fantastic two offers that have been running for the duration of December ends today! This offer is not expected to be extended and will not be run again. This is the perfect opportunity to grab yourselves some fantastic bargains before Christmas for your company. The Free Voice Mail Pro is worth over £1,000 and is been given away for free with every Avaya IP Office IP 406 v2. The version 2 has only just been released and now comes with 8 Digital Station ports and 2 ananlogue ports on the base module, this makes the model extremly attractive for the upgrading or growing business.

We have upgraded dozens of Lucent Network Alchemy's this month due to the upgrade offer and during Christmas run up week we have taken orders for 10 upgrades!

Remember the offer ends Today! Phone us now to secure your upgrade!

Yet another multiple site solution has been awarded to Telefonix & Systems Supported. This is for the installation of a telephony and VPN system connecting two offices in Kent. The head office will be deployed with the Avaya IP Office 403 with a scure IPSEC tunnel with its sales office 50 miles away. The remote office will be deployed with high specification (4620) IP Hard Phones.

The Installation is an urgent requirement and we are working over Christmas to ensure that the system is installed, tested and users ready to be trained for their first day back in the New Year.

Avaya have a fantastic offering at the moment for all customers who are currently on the Network Alchemy telephone systems. This includes the Network Alchemy Branch and Office systems.

The offer consists of getting any licences that you had on the Network Alchemy upgraded to the IP Office equivalent for FREE! This can be a saving of thousands of pounds. However time is ticking and you have only got till the 23rd December 2004 to place your orders.

We have upgraded loads of clients so far and this has been a welcome opportunity for the early adopters to take advantage of a cost effective upgrade path.

www.avaya.co.uk

The Pen Warehouse were using centrix and it was performing extremely poorly for the companies growing needs. Business was being lost due to poor call management and handling. There was a need to record calls for the telesales team to ensure that prices quoted over the phone were correct - Tens of Thousands of pounds had already been lost due to misquoted / misheard pricing in the past month alone.

After a lengthy pre-installation consultation and survey had been performed which meant that we had captured all The Pen Warehouse's needs, a proposal was put together.

The final solution included the Avaya IP Office 403, the high specification 2420 Digital Display handsets, a very flexible and scaleable auto attendant, designed to route clients calls to their account managers and also fast track "Premium Clients" to the front of any queues. Link this with a Call recording and Call Management solution so that management can easily locate (through a web browser) and play back calls and email them to clients in a secure manor to eliminate pricing queries and disputes.

Once the solution was in place the management requested that they also enable a number of remote users with IP Phones across Orangebubble ADSL connections. Using a VCM5 and IPSEC Tunnels the Voice over IP (Voip) link was created and the extensions now operate successfully with all the features of the main system, including the call recording.

The Pen warehouse have already saved more than double the telephony solution cost due to disputed pricing queries which after providing call recordings have been solved favourably.

A great example of using technology to it's full and it's advantages!

What a fantastic year 2003 / 2004 has been. We have increased revenue by a staggering 78%. We have achieved the following:

• Increased the number of Engineers - to aid customer service


• Created a methodology / streamlined procedures - to aid staff and customers alike so that we can plan more effectively


• Created a Project team to directly manage each installation


• Created a Sales Team - To focus on clients businesses


• Added numerous new services - Online Backup, IT Support Contracts

A local firm of chartered accountants has awarded us with a contract for a multiple site telephony solution. They have outgrown their old system and office and with the completion of acquiring a new business a 2nd site was sought.

IP Office was the desired solution so that can maximise their investment to give them the most flexible solution for now and the future.

Paula, our accounts manager has relocated out of the area. This caused us a problem as we wanted to keep Paula working for us, as a change in accounts personnel can be very costly. We decided to put the technology that we sell to good use internally to ensure that we can keep key staff.

Paula now works from home (over 120 miles from the office) and has full remote working capabilities in the way of:

• Terminal Server Session - Email, Accounts Package, CRM etc.


• IP Phone - Enable Paula to be an extension of the office using VoIP technology across ADSL.


• VPN Tunnel - secure IPSEC tunnel to ensure security


• So when you are talking to Paula, remember what you can do for your key staff!

A fantastic Farnborough Air show was had by all this year and Telefonix were proud to support their key clients once again this year.

We implemented 5 phone systems for different clients at the air show for use for 1 week. The build up takes many weeks and careful planning. We used a number of different systems revolving around the Panasonic range, due to their ease of use and the limited time available to train overseas staff.

We look forward to working with our clients on the Paris Air show 2005, DSEI 2005 and Farnborough in 2006.

www.sbac.co.uk

We have won another contract with the builders of the new Wembley Stadium.

IP Office is the chosen product and we are supporting all their communication needs. The system is of very high specification, including a large number of wireless headsets for their prestigious reception area.

Multiplex required a serious telephony solution which enables them to communicate efficiently with all of their clients, contractors and projects that are occurring all around the UK, especially the building of Wembley Stadium.

www.multiplex-uk.com

We have successfully won a contract with Blaze Neon - one of the largest sign makers in the UK.

We have a three phase implementation.

1. Structured Cabling at all Sites


2. Network Infrastructure & Server


3. Telephony

We have installed succesfully numerous voice over IP installations using Orangebubble ADSL connections linked with the Draytek Vigor 2600+ routers and the Avaya IP Office phone systems. Check out Systems Supported and Telefonix for more information on the solutions or our VOIP Page.

Orangebubble has been launched today!. Orangebubble will provide business Internet Hosting and Internet Solutions. This means that we can now provide you with a one stop service for all your system needs. No longer do you need to contact third party companies when you need your email tweaking or new broadband services installed.

ADSL services for your home workers and your satellite sites along with your Head Quarters. They can all be billed centrally for ease of accounting and can also be centrally controlled and managed through Orangebubble.

We have a wide variety of ADSL Routers and Firewalls available that perform fantastically in conjunction with your networks. Wireless, ISDN, ADSL, ISDN backup, ISA Server etc.

It also means that if something goes wrong you get to speak to an engineer at Systems Supported or Telefonix to resolve your issue, rather than speaking to a call centre or worse still the auto attendant as with many Internet Service Providers.

Real People - Real Service - Real Solutions
www.orangebubble.net

The stand looked superb, as those of you who came told us. The solution and services we presented were greatly received and the concept of a single supplier for all your systems needs was overwhelming.

A big thank you to all involved and all who visited - photo's of the stand will be shown soon for all of you who could not attend.

The old website had been very successful even though it had not been kept updated and had only a very limited amount of information on it. The blueprint for the new website has been started along with the new image for the companies.

Hopefully we will deliver the new site on time for the exhibition, to include our full product range in an easy to use format. With a view in turning it into a site of reference for both customers and staff alike.

As part of the ongoing strive to deliver cost effective telephony solutions we have added the Siemens range of PBX's to our portfolio. This gives us a powerful bag in which to pull the right solution out of for our customers.

We have the traditional in Panasonic systems, the future in IP Office (Avaya) and the middle ground in Siemens HiPath. The next solution is to be decided but could be Telrad or Cisco!

www.siemens.co.uk

Both Systems Supported & Telefonix will be exhibiting at a Small to Medium Business Exhibition at Sandown race course.

We are working towards launching our new image and brand, along with our new range of products and services.

Register now at www.profitevent.co.uk to join us and see how we can change the way you work!

Please update your records, we have moved to larger premises, not far away from Aldershot in North Camp. This enable the two companies (Systems Supported & Telefonix) to share offices to enable them to work together.

New Address:
11A Camp Road
North Camp
Hampshire
GU14 6EN

The phone numbers have not changed!

Within a short space of time since taking over Telefonix we have now gained Silver status with Avaya. This is due to the commitment that the management team and staff have put towards this fantastic product. IP Office. The future is IP integration and CTI. The IP Office range of telephony switches enables a company to gain a scaleable telephony solution that can grow as the company grows.

To show our commitment, we use the IP Office internally, and have it linked to our Customer Relationship Management Database. The feature rich system enables our business to work smarter and gives us the tools that we require to run and manage our business on a daily basis.

IP Office - call us, on 0500 252 333, to demonstrate how you could move your business forward using this technology.

Systems Supported Ltd purchased Telefonix on the 9th August 2002. "I have great plans for introducing new products and services to Telefonix, to re-establish Telefonix as one of the leading Telecommunication solution provider to SMEs and show new and existing clients what can be achieved and how to use their voice & data systems to more efficient use" stated new Managing Director Mike Kirby on the day of purchase.

We have got a superb opportunity to become a single stop solution provider who are able to plan, consult, install, configure and maintain all aspects of structured cabling, network installations, client/server environments, database analysis and design, Least Cost Routing, Telephony systems, Voice over IP, CRM systems and computer telephony integration.

Watch this space…!

www.systems-supported.com