IT Support - Platinum

Four levels of cover are available to our customers and all our support is carried out by in-house Tier 1,2,3 or 4 engineers. We are a 1 stop support service for all your needs and we pride ourselves on the standard of service we are able to deliver.

Platinum IT Support

The Platinum IT package from Telefonix Voice & Data is our top package, which comprises:

• Hardware & software fault resolution
• 24/7, 365/365 coverage
• 1 Hour Response Guarantee
• 6 annual site visits
• Support Per Hour: £60.00
• Support Per Half Day: £275.00
• Support Per Full Day: £500.00
• Consultancy: £995.00 - covers extra project planning & network troubleshooting

IT Support Wizard

For guaranteed SLAs (silver, gold or platinum cover) our support contract is based on a per user figure. Please fill in the number of users, servers and sites that you require support for:

# Sites:  

# Servers:  

# IT Users:  

# Phone Users:  

Support Level:   Please Choose Platinum: 24/7 Gold Silver Bronze No Extra Support Cover

Next Steps: