| Project: |
Head Office Telephony Solution |
| Date: |
May 2005 |
Solutions Used:
|
Avaya IP Office 412
Voicemail Pro
Wireless Headsets
Phone Manager Pro
|
Benefits:
|
Professional Reception Area
Expandability for growth
Voicemail for all staff
User & Administration Training to ensure users get the most
from the system |
| Story: |
The need for a new telephone
system was upon Multiplex. There were a number of systems
from different manufacturers that they could have chosen,
but the Avaya IP Office gave them all the system and
user requirements that they asked. The system ensures
that the incoming calls are handled quickly and efficiently
by the team of receptionists, who use the phone manager
pro software to enhance the call handling and to view
which users are already on the phone and who are on
Do Not Disturb (DND).
Staff user training for Multiplex
is key and due to the rapid growth and the new influx
of staff Telefonix have held many one on one user training
sessions and group training days. The receptionists
needed to be self sufficient so they all attended the
Telefonix Basic Administrators Training Course. This
gave them the abilty and confidence to make live system
changes to the phone system to make sure calls were
always handled promptly.
The system was to be a pure
IP installation as to conform with the groups IT rollout
plan. A selection of the IP handsets were trialed and
over 200 handsets were installed into the prestigous
new offices. HP Power over Ethernet switches were used
providing a single wire solution to each phone, which
not only cuts down on cabling requirements but has
also reduced the administration of the system.
|
