We are your Trusted Technology Partner
Our team of solutions experts leverages deep technical expertise and industry partnerships to help clients design, implement and transform business technology solutions.
Our Promise
Quality
Our services are executed to the highest quality, and we hold ourselves to this standard at all times.
Our methods are tried and tested, and we continue to implement and improve upon these services as we work with our clients, communicating every step of the way to learn from and adapt to new problems and challenges.
By investing heavily in the best hardware, software and resources we need to stay up to date, we know our expertise will remain at the forefront of the industry, and our service will continue to be the best it can possibly be.
Customer Service
Customer service is our top priority, and is at the heart of everything we do.
We hold ourselves completely accountable to our clients, offering full tracking for every support query.
Nothing matters more than the service we provide, because we know that excellent customer service is what keeps our clients coming back time after time.
To that end, we offer flexible and tailored support contracts that run 24/7 meaning we're always there to help when you need us to be.
Accreditation
Our accredited procedure distinguishes us from other suppliers.
Every new employee is taken through a rigorous and comprehensive series of training programmes, teaching them the detailed product knowledge necessary to join our ranks.
To cover all the Avaya products we offer, each employee receives a certified Avaya training course, along with examinations to accredit them in these services.
Over the years, we’ve gained a significant number of qualifications and certifications from Avaya, culminating in our certified Avaya Sapphire Partnership for Mid-Market not to mention our accreditation as an authorised Avaya dealer.
Transparency
We always pass supplier promotions directly onto our clients without taking a reseller cut.
Over the years our promotions and bundles have been amongst the most competitive in the industry.
Our price promise mean that should you find the same solution cheaper, let us know and and we'll see if we can match it!
Single Supplier
We understand that selecting the right type of phone system, IT network or email and productivity systems are so crucial for your business to run efficiently and grow.
Clients come to us because we can design and customise solutions bespoke to their needs across all of their Telecoms and IT needs, from lines and minutes to systems, and from webmail to virtual servers.
Technical Excellence
We pride ourselves on technical excellence.
We invest heavily in staff training to maintain the technical excellence that defines our company, ensuring that every member of staff is constantly up to date in the fast moving world of business technology.
I would definitely recommend the Telefonix and Avaya Solution to other people. There's nothing I can fault with it. The system does do exactly what it says on the tin.
Our aggressive business plans require shrewd investment in a technology solution that will support the evolution of the business, and Telefonix demonstrated a rare understanding of not only the technology, but how to apply it to support a rapidly growing multi-site operation.
We could not be more pleased with the Avaya IP Office solution implemented for us by Telefonix. IP Office makes it easy for us to do what we do best - give superb customer service - and we have no hesitancy in recommending both Avaya and Telefonix as essential technology partners critical to our ongoing business success story.
Telefonix helped us make our office move the smoothest we ever had, thank you!
Kept up to date. Engineers were great, knowledgeable, helpful and prompt. The system is good and easy to use. Happy with all staff.
Like most businesses our systems are critical to our success and where we engage partners for support it's of paramount importance that the expertise, solutions and service they offer are exceptional. That has truly been our experience with Telefonix.
I have been a customer of Telefonix for over 5 years now. They have always been responsive, mindful of client requirements and generally an excellent service provider.
We have used Telefonix for many years and with their innovative approach, top level support, reliability and service we would highly recommend this company.
I trust Telefonix's technical suggestions and solutions and have implemented many of them over a complex infrastructure that combines multiple sites. I would highly recommend them and look forward to working with them more in the future.
Our Technology Partners Affiliations
We work with technologies from some of the biggest companies in the business, from Avaya to Microsoft and from VMWare to BT. Working with us gives you an assurance that we're supported by some of the most exciting technology innovators in business telecommunication and IT today, at the cutting edge of what's possible. Technology transformation is at the heart of what we do.
