To be successful today, small and midsize businesses must be able to respond swiftly, efficiently and accurately to their customers no matter which channel of interaction – or combination of channels – customers choose.
How and where customers interact says a lot about them. Some may still like using the phone, but many more now prefer email, chat, and other online channels. What’s more, once they’ve shared information, they expect you to remember it – even if they move across channels. To compete on customer experience, you need a technology solution that makes this easy and seamless, and positive experiences lead to incremental sales.
Avaya IP Office Contact Centre provides a true end-to-end solution for businesses to differentiate their services, achieve better customer segmentation and increase the value of every single customer relationship. If you do that right, your business automatically brings satisfied and loyal customers and generates more revenue.
With Avaya IPOCC, you can integrate voice, email, and web chat channels, and proactively manage the entire customer interaction lifecycle.
Talk to Telefonix today to find out how Avaya IPOCC can meet your expanding business needs with minimum disruption.