Avaya Workforce Optimization Select
Gather, Measure, and Analyse Your Multi-Channel Customer Interactions
Improve agent performance and your customer experience results with generated relevant and timely insights into the customer experience you’re delivering. The Avaya Workforce Optimisation Select (AWFOS) solution enables you to capture and analyze voice and non-voice customer interactions with a scalable, flexible, and secure recording platform designed for midsize businesses, enabling you to see where your service is excellent and where to make changes.
With the AWFOS solution, you can integrate phone, web chat, video and social media to create a seamless and consistent customer experience that meets your goals and exceeds your customers' expectations. Leverage interaction data to determine enhancements to service processes, policies, and agent practices.
Improve agent performance, agent loyalty, and customer satisfaction with targeted coaching plans and eLearning courses that help improve agent knowledge, efficiency, and productivity.
Learn from each Customer Interaction by staying involved and in control of contact center operations through monitoring and evaluating customer interactions—they are full of meaningful and measurable information that you can use to improve the customer experience you deliver.
Get Enterprise-level capabilities at a price made for midsize business budgets and achieve your customer experience objectives with a simple, powerful and highly affordable platform.
Take Advantage of Seamless Integration with the Avaya Customer Engagement Platforms. With AWOS, extend your Avaya investment with fast deployment, low hardware and storage costs, simple pricing, and minimal installation and training.