With CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets and items are created in real time, with no manual work necessary. Call information (and recordings) can be archived in the CRM or another third-party application, platform, database or web service automatically, as soon as the call is finished, for all telephone contacts.

Managed integration and data and voice is supported in unified dynamic CTI and CRM integration. Simply put, it’s the easiest way to make your customers and your agents happier, and make your bottom line a whole lot healthier.

Unique Integration Methodology

Priced per seat as a subscription, rather than an up-front capital expenditure, CDC combines a robust core engine with prebuilt connectors for leading CRMs, telephony systems and other critical pieces of the customer service puzzle. As a result, it can be deployed far faster – and with much higher reliability – than a custom system integration. Plus, if systems change in the future, CDC can simply be reconfigured by swapping out a connector, rather than replaced entirely.

Proven in many enterprise deployments across the globe, the core engine of the CDC telephony-CRM integration platform solution:

  • Optimizes performance by employing a service oriented and event-centric architecture
  • Employs and facilitates agile integration strategies and practices
  • Provides centralized logging and solution metrics
  • Minimizes integration time and expenses
  • Leverages decoupled architecture enabling connector reusability

CDC Solution Features:

  • Screen-Pop – telephony and database information
  • Custom Reporting – daily, weekly, etc.
  • Click2Call – within CRM application
  • Jobs Engine – synchronization between systems
  • Call Recording Integration
  • Voice Mail Integration
  • Call Metrics Integration
  • External System Integration

Isn’t it time that your telephony and CRM systems worked together? With CDC, they can – faster and more cost-effectively than you ever imagined.

Contact us to arrange a demo