8x8

The 9-5 office routine is becoming a thing of the past, with flexible working now a common policy in UK companies.

As the manager of a call centre, you’ll be fully aware that they are a unique working environment in many ways.

Today, being able to communicate effectively is essential for businesses to deliver outstanding customer experiences.

One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance.  Yet only 24% said t

Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hamp

It’s a bumpy road for the financial services industry. MiFID II is just around the corner.