Chatbots, robots, AI and analytics are among the innovations that businesses are using to directly improve their customer experience delivery.
The new focus on customer experience has changed the role of the Chief Information Officer (CIO) in recent years.
Customer experience is central to every aspect of your business. In today’s digital world, customers are empowered to review companies and make it public, and their experience will drive them to that.
Whether you run a furniture or DIY store, are an insurance broker, a car dealership, or a hotel, the challenge is the same; you are always striving to provide the optimum customer experience.